Heidy Rivera
Cicero,IL
Summary
Experienced Bilingual Professional with more than 5 years of Customer Service background. Highly motivated, organized, personable, and energetic.
Overview
9
9
years of professional experience
Work History
Medical Interpreter
Lawndale Christian Health Center
10.2015 - 09.2020
- Enhanced communication between providers and non-English speaking patients by providing accurate Spanish interpretation services in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between patients and providers unable to meet in person.
- Translated written communication for patients daily.
- Collaborated with other interpreters to cross-check accuracy of interpretations and terminology.
- Occasionally translated, proofread, edited and improved materials.
- Maintained message content, tone, and emotion as closely as possible.
- Developed and maintained glossary of medical terminology.
- Answered phones and made patients appointments accordingly.
- Collaborated with other staff members as an event coordinator for in-house events.
- Assisted trained new interpreters
Receptionist/ Accounts Receivable Clerk
Rightsize Facility
04.2014 - 03.2015
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to sales floor.
- Supported office staff by handling administrative tasks such as maintaining client log, receiving, sorting, distributing mail and routing calls and messages appropriately.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Collected in-house payments, processed transactions and updated relevant records.
- Provided exceptional customer service when addressing client outbound calls, inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Front Office Assistant
Incapital
07.2011 - 02.2013
- Maintained a professional and welcoming environment for visitors, contributing to an overall positive experience.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Supported the reception desk during breaks with multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Coordinated and planned executive travel logistics.
- Facilitated smoother daily operations by coordinating meeting schedules, board meetings and room bookings.
- Kept office supplies and food well organized and sufficiently stocked, placing orders promptly to replenish before depleted.
- Occasionally accountable to respond to office malfunctions and/or construction projects.
- Maintained confidentiality in handling information while performing all tasks.
- Processed incoming and outgoing mail and packages according to established guidelines.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Occasionally proofread and edited documents for accuracy and grammar.
- Organized and maintained file system with in-house staff banking statements resulting in easy access and retrieval of documents.
- Increased office productivity with maintenance of office equipment.
- Participated in the selection of front desk talent, trained and supervised
Education
Bachelor of Science - Health Care Leadership
National Louis University
Chicago, IL09.2024
Skills
- Attention to Detail
- Discreet
- Resourceful
- Strong Problem Solver
- Multitasking Abilities
- Organizational Skills
- Teamwork and Collaboration
Timeline
Medical Interpreter
Lawndale Christian Health Center
10.2015 - 09.2020
Receptionist/ Accounts Receivable Clerk
Rightsize Facility
04.2014 - 03.2015
Front Office Assistant
Incapital
07.2011 - 02.2013
Bachelor of Science - Health Care Leadership
National Louis University
Similar Profiles
Yaneli GarciaYaneli Garcia
Medical Assistant at Lawndale Christian Health CenterMedical Assistant at Lawndale Christian Health Center
Oscar AlvaradoOscar Alvarado
HIM Clerk at Lawndale Christian Health CenterHIM Clerk at Lawndale Christian Health Center
Rayvina BarnesRayvina Barnes
Registration Representative at Lawndale Christian Health CenterRegistration Representative at Lawndale Christian Health Center