Heidy Rodas

Branch Manager

Mariner Finance

11.2009 - Current

Income generation and expense control consistent with attainment of annual planned growth retention goals including loans, fee income, and utilization of all other available products and services
Implementation and control of policies and procedures
Providing service to customers and prospective customers seeking loans
Extending credit to individuals through a variety of loan programs
Responsible for the retention and maintenance of existing accounts as well as developing awareness of additional sales/services activities
Representing company and developing additional business through networking within the community
Consistently reviewing and developing action plans for delinquent loan accounts including initiating customer contacts, negotiation extensions of refinancing, and collecting payments due
Investigating and resolving customers and employees inquiries and complaints
Demonstrating consistent and effective leadership through the supervisor and development of Branch employees in order to achieve Branch goals, minimize turnover, and create conditions for positive and effective working relationships
Implementing internal branch auditing procedures which properly controls all negotiating items and company records held within the Branch
Such procedures must meet and may exceed those dictated by company policy
Attending and participating in company meetings to keep abreast of current trends and changes in the marketplace served by the company
Preparing and submitting reports reflecting Branch activity and growth
Performing additional functions depending on market demand and branch staffing in order to provide consistent quality customer service
Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, answering phones, etc.

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