Heidy Roque-Trinidad
Clementon,NJ
Summary
Dynamic professional with experience in customer service roles. Bilingual in English and Spanish, skilled in team collaboration and clear communication. Committed to enhancing operational efficiency and delivering an exceptional customer experience. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Warehouse Worker
Bait N Hook
Sicklerville, NJ
07.2025 - Current
- Trained new employees on warehouse procedures and safety standards.
- Coordinated with team members to optimize workflow and productivity.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Working as a team even with language barriers in between.
Cashier and Server
Crust N Fire
Voorhees
07.2024 - 01.2026
- Greeted customers entering store and responded promptly to customer needs.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Camden County Technical School
Sicklerville, NJSkills
- Self-motivated and disciplined
- Organized
- Clear communication
- Attention to detail
- Team collaboration
- Fluent in two languages (Spanish and English)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Certified Nursing Assistant
Timeline
Warehouse Worker
Bait N Hook
07.2025 - Current
Cashier and Server
Crust N Fire
07.2024 - 01.2026
High School Diploma -
Camden County Technical School