Summary
Overview
Work History
Education
Skills
Other Job- Tempus Unlimited- Personal Care Assisant 2019-2025
Timeline
Generic

Heidy Saint-Hilaire

Lawrence,MA

Summary

Employment Counselor with extensive experience at MassHire Career Center, specializing in career transition guidance. Expertise in job search strategies and workforce development, with a strong focus on customer relations and conflict resolution. Proven ability to empower individuals to reach professional objectives through tailored support and resources.

Overview

17
17
years of professional experience

Work History

Employment Counselor-Health Sector /Specialized in RESEA

MassHire Career Center
Lawrence, MA
06.2022 - 06.2025
  • Provide information and resources about educational programs, training opportunities, certification requirements, and occupational trends in various sectors. Helping clients explore different career paths, and making informed decisions about their educational and professional pursuits.
  • Assist clients in exploring their interests, values, personality traits, and skills through various assessments and discussions. Helping individuals gain self-awareness, and clarify their career goals and objectives.
  • Counseling sessions to address clients' career-related concerns, challenges, and decisions. Personalized guidance and support to help clients make informed career choices, overcome obstacles, and navigate career transitions.
  • Help clients develop effective resumes, cover letters, and other job application materials. Guidance on job search strategies, networking techniques, and interview preparation to help clients effectively market themselves and secure employment opportunities.
  • Triage of customers following the (CCS) for both Spanish and English language sessions; 55+ customers per week.
  • Interviewing customers for their Initial and Final Review sessions.

Account Manager

CoWorx Staffing Services
Lawrence/Danvers, MA
01.2018 - 01.2022
  • Recruiting, screening, hiring, orienting, training, assigning, and managing temporary and contract employees.
  • Payroll processing E-Verify, I9 processing, Promatch applications.
  • Processing workforce timesheets, both manual and Kronos.
  • Creating/Developing best practices to promote positive customer and employee engagement.
  • Ability to work with cross-functional teams and with varying levels within the organization (floor employees through site director).
  • Strong negotiation, interpersonal, follow-up and decision-making skills.

Co-Manager

Wendy’s Fast-Food Restaurant
Methuen, MA
01.2008 - 01.2018
  • Joined as Crew Member, promoted rapidly through a series of increasingly responsible management positions based on strong financial, operating, and team leadership performance. I oversaw 30-plus employees.
  • Balanced currency and coins in cash drawers at ends of the shifts and calculated daily transactions, using computers, calculators or adding machines and ordered a supply of cash to meet daily needs.
  • Established standards for personnel performance and customer service, including investigating and resolving complaints regarding food quality, service, or accommodation.
  • Scheduled staff hours and assigned duties, including coordinating assignments of cooking personnel.

Education

Business Management -

Cambridge College
Lawrence, MA

Skills

  • Stakeholder collaboration
  • Conflict resolution
  • Team development
  • Cultural awareness
  • Microsoft Office 365
  • Video conferencing
  • Recruitment strategies
  • Employment assessments
  • Management skills
  • Bilingual communication (English-Spanish)

Other Job- Tempus Unlimited- Personal Care Assisant 2019-2025

  • Personal Care Assistant 2019-2025
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.Related occupations
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
  • Instruct or advise clients on issues, such as household cleanliness, utilities, hygiene, nutrition, or infant care.
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.
  • Train family members to provide bedside care.Related occupations
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Timeline

Employment Counselor-Health Sector /Specialized in RESEA

MassHire Career Center
06.2022 - 06.2025

Account Manager

CoWorx Staffing Services
01.2018 - 01.2022

Co-Manager

Wendy’s Fast-Food Restaurant
01.2008 - 01.2018

Business Management -

Cambridge College

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