Heidy Tardio
Miami
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Senior Admissions Advisor
FVI School of Nursing & Technology
Miami
06.2025 - 03.2026
- Guided prospective students through the admissions and enrollment process, providing personalized support and program information.
- Conducted outreach to prospective students, qualifying leads and executing consistent follow-up that increased enrollment opportunities.
- Assisted students in evaluating academic and financial aid options to support informed enrollment decisions.
- Built strong relationships with students, addressing concerns and overcoming objections to enhance conversion rates.
- Maintained accurate student records and ensured compliance with institutional policies and admissions requirements, contributing to streamlined admissions processes.
Funding Specialist, Student Operations Manager, Admissions Advisor
HackerU (ThriveDX, Iron Circle)
Remote
12.2018 - 05.2025
- Negotiated funding agreements and partnerships to support student enrollment.
- Guided students through scholarships, grants, and financial aid processes, facilitating access to necessary funding.
- Re-engaged prospective students by presenting tailored financing options for Cybersecurity programs, enhancing enrollment interest.
- Negotiated funding agreements and established partnerships to increase student enrollment opportunities.
- Overcame enrollment objections through consultative advising and student support.
- Created and delivered presentations during live classes such as orientation and exam nights.
Funding Specialist
Iron Circle (Formerly ThriveDX)
Remote
04.2023 - 04.2025
- Collaborated with cross-functional teams to streamline funding processes and enhance operational efficiency.
- Analyzed funding applications to ensure compliance with organizational standards and guidelines.
- Developed training materials for staff on funding protocols and best practices, improving knowledge retention.
- Reviewed financial documentation for completeness, ensuring adherence to regulatory standards in all submissions.
- Secured funding for projects by researching and identifying potential grant opportunities.
Student Operations Manager
Iron Circle (ThriveDX)
Remote
07.2021 - 04.2023
- Assisted students with enrollment processes and course registration inquiries.
- Coordinated scheduling of academic workshops and events to enhance student engagement.
- Managed student records using university database systems to ensure accuracy and compliance.
- Developed and maintained communication channels between students and administration for feedback collection.
- Provided support for faculty in preparing course materials and maintaining classroom resources.
- Developed individualized education plans to support student academic and emotional growth.
- Facilitated group sessions focused on topics such as stress management, academic skills development, career exploration, or relationship-building techniques.
Senior Admissions Advisor
Iron Circle (Formerly ThriveDX)
Remote
12.2018 - 07.2021
- Guided prospective students through admissions process, addressing inquiries and providing accurate information.
- Evaluated applications to determine eligibility, ensuring compliance with school standards and policies.
- Collaborated with academic departments to streamline enrollment procedures and improve student experience.
- Organized recruitment events, engaging potential students through presentations and informational sessions.
- Mentored junior advisors, sharing best practices for effective student engagement and support strategies.
- Analyzed enrollment data to identify trends, making recommendations for strategic improvements in recruitment efforts.
Customer Service Supervisor
South Motors Infiniti
Miami
09.2015 - 11.2018
- Guided customers through vehicle purchasing journey, offering product insights and addressing inquiries to enhance decision-making.
- Resolved customer issues efficiently, contributing to customer satisfaction and retention.
- Managed customer inquiries via phone, email, and in person while maintaining accurate records.
- Handled customer inquiries via phone, email, and in person, ensuring accurate record-keeping for improved service delivery.
- Addressed customer issues promptly, leading to increased satisfaction and loyalty.
- Supervised customer service team to ensure high levels of satisfaction and operational efficiency.
Education
ASN - Nursing
Miami Dade College
Miami09-2018
Skills
- Admissions
- Student recruiting
- Enrollment management
- Student counseling
- Financial aid
- Data analysis
- Customer service
- Google Workspace
- Google Enterprise
- CRM management
- Project coordination
Languages
- English
- Spanish
Timeline
Senior Admissions Advisor
FVI School of Nursing & Technology
06.2025 - 03.2026
Funding Specialist
Iron Circle (Formerly ThriveDX)
04.2023 - 04.2025
Student Operations Manager
Iron Circle (ThriveDX)
07.2021 - 04.2023
Senior Admissions Advisor
Iron Circle (Formerly ThriveDX)
12.2018 - 07.2021
Funding Specialist, Student Operations Manager, Admissions Advisor
HackerU (ThriveDX, Iron Circle)
12.2018 - 05.2025
Customer Service Supervisor
South Motors Infiniti
09.2015 - 11.2018
ASN - Nursing
Miami Dade College