HEIDY TEJEDA DE CASTRO
Yonkers,NY
Summary
-Experienced education professional with strong background in curriculum development, teacher training, and program management. Adept at fostering collaborative environments and driving results in dynamic educational settings. Known for adaptability, communication skills, and strategic approach to enhancing educational outcomes. Prepared to make significant impact through leadership and innovative solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Education Manager/HR Manager
Pilates Unleashed Corp.
01.2010 - Current
- Developed on-site Pilates Teacher training to expand my business
- Manage client relationships, book of business, administrative tasks, and staff management for my studio
- Ensured compliance with state regulations by maintaining accurate records of student attendance, grades, and assessments results.
- Mentored new educators, providing guidance on best practices in classroom management and instructional techniques.
- Enhanced curriculum quality by implementing innovative teaching strategies and educational technologies.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed employee disputes by employing conflict resolution techniques.
- Recruited top talent to maximize profitability.
- Developed training programs, preparation protocols and special promotional events.
ICF Certified Business, Leadership, and Executive Coach
Tenshey
01.2021 - 08.2024
- Conducted thorough post-coaching evaluations to measure progress made during sessions while identifying areas requiring continued focus and improvement.
- Established long-term relationships with clients by consistently delivering high-quality coaching services.
- Empowered individuals to reach their full potential by fostering self-awareness, confidence, and personal growth through coaching sessions.
- Assessed client needs to develop targeted action plans designed to address specific challenges and opportunities for improvement.
- Facilitated group workshops aimed at enhancing collaboration, communication skills, and overall team dynamics among diverse teams within organizations.
- Improved organizational efficiency through the implementation of strategic leadership development programs.
- Implemented creative problem-solving methodologies to help clients overcome obstacles and achieve desired outcomes.
- Utilized advanced communication techniques to establish rapport with clients and facilitate open dialogue during coaching sessions.
- Contributed to the overall success of the organization by exceeding client expectations, generating repeat business, and receiving numerous referrals from satisfied customers.
- Collaborated with other professionals within the organization to design comprehensive leadership training programs that addressed both individual and team-level competencies.
- Enhanced client satisfaction by providing personalized coaching sessions tailored to individual needs and goals.
- Utilized data-driven assessments to identify areas of strength and weakness, enabling focused improvements in performance metrics.
- Provided ongoing support for clients throughout the change management process, ensuring smooth transitions between different stages of organizational development projects.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
Manager - Coordinator
Town Sports - New York Sports Club
10.2005 - 01.2010
- Bimonthly evaluate programs, request feedback, review, and contemplate attendance
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Prepare statistical reports pertaining fitness studio usage
- Monitor and analyze facility usage and program participation to identify areas for improvement
- Keep informed of various trends and programs in the community and nationally that may be introduced, adapted to, and have effect on the clients
Customer Service/ Assistant Conductor
Metro North MTA
01.2002 - 01.2006
- Provide excellent customer service to MTA customers
- Resolve inquiries / requests by email or phone
- Identify, interpret, analyze, and research issues and seek resolution to meet customer expectations
- Process transactions and charge customers for fare and tickets on board
- Complete assignments as delegated by the supervisor
- Develop and update operating procedures as needed
- The purpose of this position is to manage, resolve and escalate customer inquiries and service requests
- Provide excellent customer service to all customers
Education
Business Manag Certification Program - Business Administration And Management
Westchester Community College
Valhalla, NY04-2004
Electronic And Communications Engineering. - Business Administration And Management
INTEC - Technological Institute of Santo Domingo
DR, NY05-2000
Skills
- Recruiting and interviewing
- Educational leadership
- Coaching and Mentoring
- Conflict Resolution
- Diversity and Inclusion
- Training delivery
- Problem-solving aptitude
- Workshop Facilitation
- Employee assessment
- Adaptability
- Professionalism
- Training facilitation
Educationcertifications
- INTEC - Instituto Tecnologico de Santo Domingo, DR, NY, 1997 to 1999, Associate Business Administration
- KANES SCHOOL, 2018 - Present, Teacher Trainer & Facilitator
- Fitness Business Certification Program, New York Sports Club NY, 2004
- PCC (Professional Certified Coach), International Coaching Federation
- Certified Time to Think Coach, Nancy Kline
- Graduate of Steve Chandler Advance client creation system
- Certified to Train VitalSmarts Crucial Conversations Courses
- Getting Things Done Productivity Courses
Accomplishments
- Pilates Unleashed, 15 years, 01/01/10, Present, Owner, Director, Developed on-site Pilates Teacher training to expand my business, Manage client relationships, book of business, administrative tasks, and staff management for my studio
- New York Sports Club, 5 years, 01/01/05, 12/31/10, Master Trainer & Group Exercise Coordinator, Assured quality of classes and ensured client acquisition for high attendance rate, Developed and introduced new classes and programs, Managed payroll, invoicing accounts, billing, for all clients
- Town Sports - New York Sports Club, Scarsdale, NY, 5 years, Manager - Coordinator, Bymonthly evaluate programs, request feedback, review, and contemplate attendance, Prepare statistical reports pertaining fitness studio usage, Monitor and analyze facility usage and program participation to identify areas for improvement, Keep informed of various trends and programs in the community and nationally that may be introduced, adapted to, and have effect on the clients.
- Metro North MTA New York, 4 years, 01/01/02, 12/31/06, Customer Service/ Assistant Conductor, Provide excellent customer service to MTA customers., Resolve inquiries / requests by email or phone. Identify, interpret, analyze, and research issues and seek resolution to meet customer expectations., Process transactions and charge customers for fare and tickets on board., Complete assignments as delegated by the supervisor., Develop and update operating procedures as needed., The purpose of this position is to manage, resolve and escalate customer inquiries and service requests.
Businesshighlights
- Managed employees for 15 years and worked in customer service industry and coaching listening professional environments.
- Over 10 years of coaching in the area of listening as a key skill to customer excellence, with member experience being the top priority.
Certification
- CPR/AED Certification
- PCC (Professional Certified Coach) Certified from the International Coaching Federation.
- Certified Time to think Coach and Facilitator - Nancy Kline
- Graduated Advance client creation system.
- Certified to Train VitalSmarts Crucial Conversations Courses for Employees.
- Getting Things Done Productivity Courses got employees.
Languages
Spanish
Full Professional
Italian
Elementary
Timeline
ICF Certified Business, Leadership, and Executive Coach
Tenshey
01.2021 - 08.2024
Education Manager/HR Manager
Pilates Unleashed Corp.
01.2010 - Current
Manager - Coordinator
Town Sports - New York Sports Club
10.2005 - 01.2010
Customer Service/ Assistant Conductor
Metro North MTA
01.2002 - 01.2006
- CPR/AED Certification
- PCC (Professional Certified Coach) Certified from the International Coaching Federation.
- Certified Time to think Coach and Facilitator - Nancy Kline
- Graduated Advance client creation system.
- Certified to Train VitalSmarts Crucial Conversations Courses for Employees.
- Getting Things Done Productivity Courses got employees.
Business Manag Certification Program - Business Administration And Management
Westchester Community College
Electronic And Communications Engineering. - Business Administration And Management
INTEC - Technological Institute of Santo Domingo
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