Heidy Villa
Compton,CA
Overview
10
10
years of professional experience
Work History
Children Social Work Intern
Department Of Children And Family Services
08.2023 - Current
- Documented parent, child, and collateral conversation to ensure children and families were referred to accurate community resources.
- Interviewed approximately 2 to 4 families per day, ensuring department of children and family services compliance.
- Conducted home assessments paying close attention to risk and safety factors.
Front Desk Agent
Fairfield Inn And Suites Marriott
01.2022 - 07.2023
- Welcomed guest pleasantly, confirmed reservations, identification, and used computer software to calculate and process reservations, check-ins and check-outs.
- Answered approximately 25 calls per day, took reservations over phone, in person, and via computer.
- Communicated with housekeeping and maintenance staff to address guest complaints.
Facilitator Intern
Los Angeles Center Of Alcohol And Drug Abuse
01.2023 - 05.2023
- Facilitated parenting groups using evidence based practices to teach the consequences of drug and alcohol use.
- Assisted transitional aid youth with resume building to ensure they gained employment.
- Entered urinary analysis results into patient record system, ensuring alignment with court orders.
Administrative Records Clerk
Herbalife HP 1
01.2021 - 08.2021
- Thoroughly sorted and verified the accuracy of checks and mail as a proactive measure to prevent potential instances of fraud.
- Maintained constant communication with department staff through zoom and microsoft teams.
Assembly Line Worker
Herbalife Distribution Center
06.2018 - 01.2021
- Applied precise mathematical skills and maintained consistent communication with assembly line team members to successfully create 3,000 Herbalife kits per day.
- Contributed to quality assurance efforts by conducting visual inspections and removing defective or expired products.
Waitress
Taco N' Gusto
03.2014 - 02.2015
- Greeted new customers, discussed specials, and took food & drink orders.
- Used cash registers and credit card machines to bill food orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts - Social Work
California State University - Long Beach
Long Beach, CA05.2024
Associate of Arts - Liberal Arts And General Studies
Los Angeles Southwest College
Los Angeles, CA06.2022
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.2016
Skills
- Bilingual: English and Spanish
- Customer Service
- Telephone Etiquette
- Excellent Written and Oral Communication
- Microsoft Word and Excel
- Copy and Fax Machine
- Risk Assessment
- Active Listening
- Attention to Detail
- Organizational Skills
- Time Management
- Crisis Intervention
- Product Restocking
- Cash Register Operation
Timeline
Children Social Work Intern
Department Of Children And Family Services
08.2023 - Current
Facilitator Intern
Los Angeles Center Of Alcohol And Drug Abuse
01.2023 - 05.2023
Front Desk Agent
Fairfield Inn And Suites Marriott
01.2022 - 07.2023
Administrative Records Clerk
Herbalife HP 1
01.2021 - 08.2021
Assembly Line Worker
Herbalife Distribution Center
06.2018 - 01.2021
Waitress
Taco N' Gusto
03.2014 - 02.2015
Bachelor of Arts - Social Work
California State University - Long Beach
Associate of Arts - Liberal Arts And General Studies
Los Angeles Southwest College
High School Diploma -
Alain Leroy Locke College Preparatory Academy
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