Heidyn Hickmon

As an Account Executive for Vivint Smart Home, I am responsible for contacting existing customers who are newly installed to ensure they are having the best experience possible with Vivint, address and fix any issues they might be having, and find vulnerable areas in their system to find opportunities to upsell any missing products. During my time at Vivint I have had the pleasure to serve in two separate sales departments which has given me extensive knowledge of many different aspects of the company and sales processes. I have become an expert in overcoming objections, de-escalating tense customer situations, and given the opportunity to mentor many reps and help coach them to success. Some additional skills I have gained in this fast-paced and highly demanding job include excellent listening and problem-solving skills with many different personalities, setting challenging short-term and long-term goals, and remaining calm, patient, and professional at all times with everyone no matter the situation. Over my nearly 4 years of experience I have been able to quickly find myself on the top of sales leaderboards and stay there on a regular basis, aid management by motivating and inspiring my peers through leading by example and teaching different sales practices and product knowledge.

As the Director of Special Events for the National Kidney Foundation, I was responsible for organizing and coordinating all fundraising and patient events. I oversaw and completed all tasks needed to support such events including mailing invites, documenting RSVPs, sending and following up on invoices, and writing for high dollar sponsorships and grants. I participated in facilitation of the Kidney Kars program by securing incoming donations over the phone and in person, coordinating vehicle pick-ups, processing of donation paperwork, as well as building lasting relationships with donors of all demographics. I was the lead organizer of the Medical Research Program and sent applications, processed reports, and followed up on progress of research and coordinated with a medical board of directors. I managed a team of volunteers and temporary staff members, trained and assisted them in cold calling potential donors, and created lead revenue for future projects. I started my time at the National Kidney Foundation as the administrative assistant and was responsible for handling all administrative and clerical duties such as answering phones, greet donors and patients, processing mail, process donations, handled in office IT work, filed patient paperwork, personally assist the CEO, and ordered office supplies and equipment. Over my nearly 5 years working for a non profit as a director of events, I learned how to conduct myself in a professional manner to all clients, set strict deadlines and stick to them, and learned how to work as a team and gained valuable leadership experience.

As a Customer Service Representative for Comcast Cable Company, I worked as a kiosk sales professional in a variety of Best Buy locations around Salt Lake and Utah County. I was responsible for selling a variety of Xfinity packages to new and existing customers. I took a personal interest in resolving technical issues for customers and went above and beyond for my customers to ensure they were fully taken care of even after installation. I educated customers about billing inquiries and the use of products and services. Investigated media needs for potential customers and recommended features and services to best suit their situation. Although my employment was short, the 10 months I spent in this position were not waisted. This position introduced me to sales and taught me many closing techniques, how to set sales goals and the importance of organization.

As the Assistant Manager at Beans & Brews Coffeehouse, I was responsible for many different roles from crafting delicious coffee beverages to conducting manager duties. My manager responsibilities included interviewing and hiring potential employees, scheduling shifts, promoting productivity, settling employee disputes, resolving customer related concerns, and relaying and enforcing changes from corporate. I greeted each employee and customer with a warm smile and positive attitude, supervised rotating shifts, stocked merchandise and maintained café cleanliness at all times. During my two years working for Beans & Brews, I was introduced to management for the first time and quickly learned the dynamics of how to keep a happy and functioning team with very low turnover.