Heidys Palacio Lopez
815 NW 5 Avenida Apt 206, Homestead,FL
Summary
Skilled Home Care Provider with 2 years of experience providing quality care to elderly clients in their own homes. Expert in developing individualized care plans, monitoring patient progress, and providing emotional support. A dedicated, organized and results-oriented professional credited with combining complex tasks and improving processes to increase proficiency and productivity. Strong experience in quickly understanding new concepts to enable effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels.
Overview
5
5
years of professional experience
Work History
HHA
RB Best Solutions
02.2023 - Current
- Developed individual care plans for each patient, including goals and objectives
- Managed patient appointments and scheduled medical visits
- Developed trusting relationships with patients and their families
- Developed and implemented patient-specific care plans
- Monitored patient nutrition and hydration levels
- Monitored patient health and reported any changes to the medical team
- Ensured patient comfort and safety by providing pillows, blankets, and other necessary items
- Developed patient-specific plan of care to ensure the best possible outcome
- Assisted with personal hygiene, including brushing teeth, combing hair, and shaving
- Assisted with toileting and incontinence care
- Maintained a clean and safe environment for the patient
- Performed routine safety checks and monitored patient vital signs.
Cashier
Marathon Gastation
10.2018 - 05.2021
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift
- Verified credit by reviewing and recording driver's license numbers and operating credit card authorization systems
- Participated in staff meetings and store training
- Maintained an orderly and clean checkout area
- Processed returns and exchanges in accordance with store policy
- Greeted customers and answered any questions they had
- Assisted with restocking shelves and displays
- Verified age for customers purchasing age-restricted items
- Provided exceptional customer service with efficient, prompt transactions
- Answered customer telephone calls promptly and appropriately
- Executed currency and credit transactions quickly and accurately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
- Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader
- Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
Education
Certified Nursing Asistant (CNA) -
Activa Training Center
09.2023
Home Health Aide (HHA) -
Activa Training Center
07.2020
High School Diploma -
Amistad Cuba Jamaica
07.2011
Skills
- Customized Care Plans
- Patient Identification and Patient Verification
- Cardiac Care
- Vital Signs
- Hygiene Standards
- Specimen Transportation
- Experience in care and attention to the elderly
- Appointments Scheduling
- Patient Hygiene and Safety
- Health Care
- Personal Hygiene
- Home Healthcare Home Health Service
Languages
Spanish
English
Timeline
HHA
RB Best Solutions
02.2023 - Current
Cashier
Marathon Gastation
10.2018 - 05.2021
Certified Nursing Asistant (CNA) -
Activa Training Center
Home Health Aide (HHA) -
Activa Training Center
High School Diploma -
Amistad Cuba Jamaica
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