Heigry Munoz
Yonkers,NY
Summary
. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Cashier / Costumer Service
La Nacional Corp.
The Bronx, NY
05.2021 - Current
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Costumer Service
Dominican Popular Bank
Santo Domingo, Dominican Republic
02.2018 - 03.2019
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
Cashier
Baskin Robbins
Santo Domingo, Dominican Republic
01.2016 - 03.2017
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Used suggestive selling techniques to promote add-on sales.
Education
Some College (No Degree) - Accounting
UTESA
Dominican Republic09-2016
Skills
- Customer Service
- POS Systems
- Payment Processing
- Cash Handling
- Customer Assistance
- ID Verification
- Cash Register Operation
- Inventory Control
- Records Maintenance
- Organizational Abilities
- Customer Relations
- Guest Inquiries
- Cleaning and Sanitizing
- Complex Problem-Solving
- Customer Service Excellence
- Regulatory Compliance
- Daily Reporting
- Conflict Resolution
- Credit and Cash Transactions
- Currency Counting
- Staff Training
- Written and Verbal Communication
- Report Preparation
Languages
English
Limited
Spanish
Professional
other skills
- microsoft word
- microsoft excel
References
References available upon request.
Timeline
Cashier / Costumer Service
La Nacional Corp.
05.2021 - Current
Costumer Service
Dominican Popular Bank
02.2018 - 03.2019
Cashier
Baskin Robbins
01.2016 - 03.2017
Some College (No Degree) - Accounting
UTESA
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