Heigry Munoz
Yonkers,NY
Summary
. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Cashier / Costumer Service
La Nacional Corp.
The Bronx, NY
05.2021 - Current
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Costumer Service
Dominican Popular Bank
Santo Domingo, Dominican Republic
02.2018 - 03.2019
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
Cashier
Baskin Robbins
Santo Domingo, Dominican Republic
01.2016 - 03.2017
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Used suggestive selling techniques to promote add-on sales.
Education
Some College (No Degree) - Accounting
UTESA
Dominican Republic09-2016
Skills
- Customer Service
- POS Systems
- Payment Processing
- Cash Handling
- Customer Assistance
- ID Verification
- Cash Register Operation
- Inventory Control
- Records Maintenance
- Organizational Abilities
- Customer Relations
- Guest Inquiries
- Cleaning and Sanitizing
- Complex Problem-Solving
- Customer Service Excellence
- Regulatory Compliance
- Daily Reporting
- Conflict Resolution
- Credit and Cash Transactions
- Currency Counting
- Staff Training
- Written and Verbal Communication
- Report Preparation
Languages
English
Limited
Spanish
Professional
other skills
- microsoft word
- microsoft excel
References
References available upon request.
Timeline
Cashier / Costumer Service
La Nacional Corp.
05.2021 - Current
Costumer Service
Dominican Popular Bank
02.2018 - 03.2019
Cashier
Baskin Robbins
01.2016 - 03.2017
Some College (No Degree) - Accounting
UTESA
Similar Profiles
Yanelis De Carmen Ovalles GonzalesYanelis De Carmen Ovalles Gonzales
Clerk at La Nacional Corp.Clerk at La Nacional Corp.
Katherine SotoKatherine Soto
Receptionist at Envíos De Valores La Nacional CorpReceptionist at Envíos De Valores La Nacional Corp
Diana LoraDiana Lora
Costumer Service and Cashier at Envios De Valores La Nacional, Corp.Costumer Service and Cashier at Envios De Valores La Nacional, Corp.