Heike Burnett
Terrell,TX
Summary
Service-oriented Clerk with 20 year background in customer service. Core competencies include office operation, strong clerical abilities and leadership, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Project Coordinator
Good Faith Energy
12.2022 - 01.2024
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Customer Relations Manager
Solartime USA
02.2020 - 12.2022
- Worked with CRM programs to track, review, and enhance business activities
- Used expertise in company procedures, products, and services to quickly resolve complaints
- Consulted with customers to understand and meet product and service needs with standard and customized solutions
- Developed marketing campaigns for upcoming events using social media platforms
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Crafts Department Manager
Hobby Lobby
06.2019 - 02.2020
- Inventory stock and reorder when inventory drops to a specified level
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Para Professional
Wills Point ISD
07.2015 - 06.2019
- Tutor and assist children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Maintain computers in classrooms and laboratories and assist students with hardware and software use
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Enforce administration policies and rules governing students
- Distribute tests and homework assignments and collect them when they are completed
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Substitute Teacher
Wills Point ISD
01.2008 - 05.2015
- Frequently requested by teachers, praised by teachers and administration
- Excellent Communication Skills
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Read books to entire classes or small groups
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Enforce administration policies and rules governing students
- Good Classroom Management.
PTO President
Wills Point PTO- Volunteer
05.2010 - 05.2014
- Provided support to three schools; support consisted of running fundraisers; organizing events such as monthly birthday celebrations for teachers, mother-son nerf nights, daddy-daughter dance, school supply donations and boo-hoo breakfast for first day of Kindergarten
- Creation of Art Show that is still being held annually
- Created decorations for events and for schools displays
- Enlisted the support of volunteers and collaborated with businesses and community groups
- Excellent communication skills
- Time Management
- Professional Phone Etiquette
- Strong Interpersonal Skills.
Lead Cashier
Army & Air Force Exchange Services
10.2001 - 06.2003
- Encouraged development of new cashiers with positive reinforcement
- Oversaw team of six cashiers and service staff
- Accurate Cash Handling
- Strong Communication Skills
- Credit Card Transactions
- Operated Cash Register
- Customer Satisfaction
- Efficient Multi-Tasker.
Accounting Clerk
Army & Air Force Exchange Services
04.1997 - 04.1998
- Maintained 95% accuracy in calculating discounts, interest and commissions
- Composed effective accounting reports summarizing accounts payable data
- Posted receipts to appropriate ledger accounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Researched and resolved accounts payable discrepancies
- Created daily and weekly cash reports for accounting management.
Chargeback Analyst
First USA Merchant Services
05.1995 - 04.1997
- Analyzed credit card charge backs to determine whether merchant violated charge procedures
- Analyzed Arbitration Cases
- Strong Problem Solver
- Excellent Customer Service
- Multiple Tasks
- Time Management Professional
- Meticulous Attention To Detail.
Retail Clerk
Army & Air Force Exchange Services
06.1990 - 08.1994
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Ticket, arrange and display merchandise to promote sales.
Education
High School Diploma -
Städt. Realschule
Düren, NRW05.1984
Skills
- Customer service-oriented
- Articulate and well-spoken
- Flexible
- Accurate and detailed
- Works well under pressure
- Excellent planner and coordinator
- Professional phone etiquette
- Certified in 10-key
Timeline
Project Coordinator
Good Faith Energy
12.2022 - 01.2024
Customer Relations Manager
Solartime USA
02.2020 - 12.2022
Crafts Department Manager
Hobby Lobby
06.2019 - 02.2020
Para Professional
Wills Point ISD
07.2015 - 06.2019
PTO President
Wills Point PTO- Volunteer
05.2010 - 05.2014
Substitute Teacher
Wills Point ISD
01.2008 - 05.2015
Lead Cashier
Army & Air Force Exchange Services
10.2001 - 06.2003
Accounting Clerk
Army & Air Force Exchange Services
04.1997 - 04.1998
Chargeback Analyst
First USA Merchant Services
05.1995 - 04.1997
Retail Clerk
Army & Air Force Exchange Services
06.1990 - 08.1994
High School Diploma -
Städt. Realschule
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