Heike Mattias
Thousand Oaks,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
28
28
years of professional experience
Work History
Realtor
Keller Williams Realty
12.2018 - 05.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Wrote contracts to outline sales and purchases of properties
- Advised and informed prospective clients on current market activities and conditions
Stay at Home Mom, Hobby Baker and Event Manager
Self-employed
07.2014 - 07.2017
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Built positive and nurturing environments to support child social and emotional growth.
- Brainstormed and implemented creative event concepts and themes.
Travel Consultant
Turismo Maso Internacional
05.2010 - 06.2014
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Collected, handled and documented payments for travel services and associated feels
Assistant Manager
CHAOSS (Children's Health Academy Of Specialized
03.2006 - 05.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Coffee Shop Manager
CHAOSS (Children's Health Academy Of Specialized S
05.2006 - 05.2009
- Oversaw daily coffee shop operations according to company policies.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Set up daily drawers, verified totals and prepared cash deposits.
Sales Manager
Manchester Real Estate
09.2004 - 03.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Student Assistant
Axel Springer Verlag
07.1999 - 03.2004
- Operated machining equipment safely with team of operators.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Worked correctly and safely with range of different materials and components.
- Set up and broke down production equipment based on job specifications.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Moved materials and products to established locations using forklifts.
Interpreter Hostess
International Exhibitions And Conferences
02.1993 - 03.1999
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided language translation and customer service skills to clients in different business sectors.
- Interpreted conversations between foreign language-speaking clients and others
- Assisted foreign language-speaking clients with inquiries
- Attended training programs to improve professional knowledge and interpretation skills
Education
Associate of Science - Biology
Universitaet Hamburg
Hamburg, Germany2004
Skills
- Espresso Machine Operation
- Team Player
- Hospitality Service Expertise
- Friendly and Outgoing
- Exceptional Customer Service
- Team Leadership
Languages
Spanish
Native or Bilingual
German
Full Professional
Hobbies
Baking
Hiking
Travel the world
Timeline
Realtor
Keller Williams Realty
12.2018 - 05.2021
Stay at Home Mom, Hobby Baker and Event Manager
Self-employed
07.2014 - 07.2017
Travel Consultant
Turismo Maso Internacional
05.2010 - 06.2014
Coffee Shop Manager
CHAOSS (Children's Health Academy Of Specialized S
05.2006 - 05.2009
Assistant Manager
CHAOSS (Children's Health Academy Of Specialized
03.2006 - 05.2009
Sales Manager
Manchester Real Estate
09.2004 - 03.2005
Student Assistant
Axel Springer Verlag
07.1999 - 03.2004
Interpreter Hostess
International Exhibitions And Conferences
02.1993 - 03.1999
Associate of Science - Biology
Universitaet Hamburg
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