HEIKE PINTO

Greeting clients and pets, manage the flow of clients and pets through the hospital while working closely with Doctors and Nurses for successful scheduling.

• Signing patients in with proper information and signing patients out by proper invoicing and dispensing prescriptions as instructed by veterinarian.
• Answering phones, scheduling new and existing patients, maintaining Client database, informing clients of Wellness Plan,
• Other Administrative duties as instructed, preparing and executing "End of Day" duties including daily cash and/or check deposits

• Answering phones, customer communication, scheduling of construction projects and consultation appointments,
• Maintaining and updating Customer database, maintaining and updating employee files, Payroll
• Accounts payable/receivable and filing

• Customer Service, Cash handling and to accurately perform financial transactions for customers
• Applying product knowledge to advise and solve customer needs and problems
• Recognizing sales opportunities to promote and sell company products and referring potential sales opportunities to the appropriate departments

Key Accomplishments:

Switching hotel management system from Visual Matrix to Hotelogix, setting up Channel Manager and transferring data to new system

• Hotel Manager, staffing, training and scheduling of the Front Desk, managing guest requests and complaints
• Managing rates and inventory on third party booking sites, Sales, Events Coordinator, Group Sales and event planning.
• City Ledger billing on a weekly basis, daily record keeping, collecting revenue data and compiling reports for Revenue and Managing reporting.
• Coordinating itinerary for executive Sales Manager and assisting in all aspects. Exploring of resources and new leads for Sales opportunities

Key Accomplishment:

Successfully created and implemented the "Personal Touch" with our base and repeat clients to make the booking process easier.

• Office Manager, Customer Service, Guest Service Agent
• Inside Sales, Sales Coordinator and Assistant Sales Manager for large group sales and corporate events planning
• Managing corporate accounts, group sales, and booking repeat business, creating Sales agreements
• Coordinating the schedule and assisting DOS in all aspects. Billing, balancing of daily receipts, daily record keeping, collecting sales data and compiling reports for management reporting. Database entry and maintenance. Creating Sales Material for Synergy Hospitality Group. Collaborating with Management for end of year budgets, group sales forecast and projected ADR
• Communication, problem solving and working within all hotel departments. Staffing in housekeeping and front office.