Heike Simmons
Nolanville,TX
Summary
Professional in resident relations with extensive experience in managing resident interactions and ensuring community satisfaction. Known for exceptional problem-solving abilities and fostering positive relationships within residential communities. Focused on collaborative team efforts and delivering successful outcomes, adaptable to changing needs, and reliable in all tasks. Possesses strong communication and organizational skills, with personable and approachable demeanor.
Overview
12
12
years of professional experience
Work History
Resident Relations Manager
Progress Residential
04.2021 - 11.2024
- Efficiently managed multiple properties simultaneously while meeting tight deadlines in fast paced high pressure environment.
- Managed build to rent property of 159 homes in Jarrell, TX.
- Reported to client on occupancy, leads, interests, turns, retention and service.
- Assisted in the development of marketing materials and campaigns, highlighting property features and unique selling points to attract prospective residents.
- Assessed market trends and competitor offerings regularly, making recommendations for adjustments in services or amenities as needed to remain competitive in the industry.
- Elevated overall resident relations by proactively seeking feedback through surveys and informal conversations, using insights to make targeted improvements.
- Managed move-in and move-out processes efficiently, minimizing vacancy periods and maximizing occupancy rates.
- Maintained accurate records of all resident interactions, ensuring proper follow-up on outstanding issues.
- Coordinated with leasing team to facilitate smooth transitions for new residents, creating a welcoming atmosphere from day one.
- Ensured adherence to fair housing laws and regulations by consistently applying policies and procedures across all resident interactions.
- Streamlined communication between residents and management, fostering a sense of community within the property.
- Conducted property move-ins, move-outs and walk-through inspections.
- Use Yardi, Salesforce,and ,Looker, to maintain resident database of personal information, repairs and lease agreements.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Specialist
BH Management
02.2021 - 04.2021
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over 80 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Collected, completed, and processed lease applications.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Managed over 80 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Leasing Agent
Fort Hood Family Housing
11.2012 - 05.2017
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Kept meticulous records of correspondence between management and tenants.
- Used Yardi to keep record of financial transactions and rental applications.
- Ensured housing was assigned to over 4897 military housing
Education
High School Diploma -
Copperas Cove High
Copperas Cove05.1988
Skills
- Lease administration
- Resident assistance
- Problem-solving abilities
- Property Inspections
- Multi-family property management
- Customer service-focused
- Proficient in Yardi,Salesforce,Looker, Teams and Outlook
- Data Management
Timeline
Resident Relations Manager
Progress Residential
04.2021 - 11.2024
Leasing Specialist
BH Management
02.2021 - 04.2021
Leasing Agent
Fort Hood Family Housing
11.2012 - 05.2017
High School Diploma -
Copperas Cove High
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