Heike Twardosz
Port Saint Lucie,FL
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Focused Human Resource skills in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance hand Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Dedicated Human Resources professional bringing 7 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Reliable employee seeking hourly positions. Offering excellent communication and good judgment.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Wal-mart Stores Inc.
1750 SW Gatlin Blvd, FL
11.1999 - 11.2016
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 500+ new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Adhered to federal and state guidelines and managed payroll and benefits for over 120+ employees.
- Directed onboarding and training for over 500+ new hourly employees each year, keeping company operations smooth and production efficient with skilled candidates.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated communication and coordination between employees and management by email or one on one meetings.
- Facilitated communication and coordination between employees and management by email and morning and nightly meetings.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Accurately prepared daily and weekly payroll and tracking data using Red Prarie system.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Retained 100% protocol on management tools and procedural accuracy.
- Created organizational filing systems for records, correspondence and new hire paperwork.
- Provided resolution to complex and confidential issues by using Open Door Policy
- Reduced workers' compensation claims by instituting corporate safety training program.
Accounting Manager
Wal-mart Stores Inc.
Port St Lucie, FL
11.1999 - 11.2016
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Supported Management team with special projects and additional job duties.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Reviewed general ledger entries and assessed accuracy.
- Completed daily check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Managed banking reconciliations and monthly balance sheet statements
Customer Service Manager
Wal-Mart Stores Inc
Port St Lucie, FL
11.1999 - 11.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Monitored customer service operations to assess agent performance and provide feedback.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Consistently managed 50+ personnel staff, effectively resolving issues. Which included cashiers, cart associates, gas station associates, tobacco cage associates and member service associates.
Education
GED -
Oviedo High School
Oviedo, FL06.1998
Skills
- Benefits and Payroll
- HR Support
- Leave of Absence Transitions
- Equal Employment Opportunity (EEO)
- In-Person Interviewing
- Americans with Disabilities Act (ADA)
- Employment Recordkeeping
- Transfer Coordination
- Labor Relations
- Policy Interpretation
- Employee Timesheet Processing
- Providing Feedback
- Information Protection
- Open Enrollment
- Eligibility Determinations
- Benefits Administration
- Audit Facilitation
- Hiring and Terminations
- Work Complaint Handling
- Drug Testing
- Complaint Response
- Company Guidelines
- HR Strategy
- Engagement Activities
- Employee Recognition
- Time Tracking and Payroll Administrations
- Training Development and Execution
- Compliance
Accomplishments
- Earned the Associate of the Year Award in 2005 and 2009.
- Earned Associate of the month award 4 times over the years.
- Coordinated an orientation program for over 500+ employees.
Certification
Food Safe Proctor
Affiliations
Volunteered: For Susan G Komen
American Diabetes Association
Mustard Seed Ministeries
Childrens Miracle Network
Keep Port St Lucie Beautiful
Timeline
Human Resources Coordinator
Wal-mart Stores Inc.
11.1999 - 11.2016
Accounting Manager
Wal-mart Stores Inc.
11.1999 - 11.2016
Customer Service Manager
Wal-Mart Stores Inc
11.1999 - 11.2016
GED -
Oviedo High School
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