Heiley Hernandez
New York,NY
Summary
Dynamic leader with a proven track record at the YMCA, adept in team collaboration and problem-solving. Excelled in enhancing participant engagement and service quality, demonstrating exceptional leadership and administrative oversight. Skilled in conflict resolution and risk management, consistently prioritized safety and program excellence, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Activities Coordinator
Young Men's Christian Association, YMCA
New York, NY
11.2024 - Current
- Ensured alignment with safety standards for all assignments.
- Designed event promotional content, increasing audience interaction.
- Analyzed customer feedback to identify areas for service enhancement.
- Created comprehensive engagement events tailored to participant needs.
- Planned and facilitated diverse events.
- Oversaw inventory levels and procured new supplies as necessary.
- Delivered proficient first aid treatment in critical moments.
- Provided information on the rules of the facilities to guests.
Teen Advisor
Young Men's Christian Association, YMCA
New York, NY
10.2024 - Current
- Mentored young individuals to master professional competencies.
- Delivered expert counseling, following established protocols and guidelines.
- Supported teens in enhancing skills for better performance in various situations.
- Ensured continual progress assessment for all teens with periodic evaluations.
- Coordinated efforts with different agencies to secure critical services for vulnerable youth.
- Developed and implemented lesson plans for teens in accordance with the curriculum.
Summer Camp Group Leader
Young Men's Christian Association, YMCA
New York, NY
07.2024 - 08.2024
- Compiled detailed logs of camper developments for administrative purposes.
- Guided participants in engaging activities and maintained protocols.
- Administered first aid and coordinated with emergency services.
- Defined behavior standards and nurtured an enjoyable environment.
- Encouraged collaboration by organizing team-oriented events.
- Facilitated a fun atmosphere through structured program implementation.
- Maintained effective communication to handle parental inquiries efficiently.
- Developed and implemented lesson plans for students in accordance with the curriculum.
- Distributed responsibilities among the team, defining targets and goals.
Assistant Director
NIA Community Services Network
Brooklyn, NY
04.2024 - 07.2024
- Developed comprehensive training resources on company policies.
- Supervised junior staff, providing guidance and professional development opportunities.
- Directed the upkeep and modernization of departmental databases.
- Contributed to the coordination of company gatherings.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated performance levels to pinpoint improvement opportunities.
- Conducted regular checks to ensure compliance with safety standards.
- Directed everyday tasks related to the program and personnel.
Group Lead Teacher
Young Men's Christian Association, YMCA
New York, NY
09.2023 - 04.2024
- Implemented procedures to maintain order among students.
- Promoted active participation and inclusivity through interactive lessons and dialogue.
- Regularly monitored and communicated student progress.
- Maintained strict adherence to school safety protocols at all times.
- Facilitated additional training and advice for counseling staff and interns.
- Ensure compliance with daily schedules, including food breaks, shift changes, and sign-in/out logs.
Education
High School Diploma -
Cristo Rey New York HS
06.2021
Some College (No Degree) -
City College of New York
New York, NYSkills
- Problem-solving
- Teamwork and collaboration
- Problem-solving aptitude
- School communications
- Course design
- Faculty management
- Leadership
- Risk management
- Employee Supervision
- Attention to detail
- Outlook configuration
- Recordkeeping
- Conflict resolution
- Administrative oversight
- Decision-making
- Schedule coordination
Timeline
Activities Coordinator
Young Men's Christian Association, YMCA
11.2024 - Current
Teen Advisor
Young Men's Christian Association, YMCA
10.2024 - Current
Summer Camp Group Leader
Young Men's Christian Association, YMCA
07.2024 - 08.2024
Assistant Director
NIA Community Services Network
04.2024 - 07.2024
Group Lead Teacher
Young Men's Christian Association, YMCA
09.2023 - 04.2024
High School Diploma -
Cristo Rey New York HS
Some College (No Degree) -
City College of New York
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