Customer Service Representative
Family Dollar
Freeland, PA
06.2025 - Current
- Assisted customers with inquiries and provided information on products and services
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Collaborated with team members to manage high-volume service periods effectively.
- Upheld store policies while delivering exceptional service in fast-paced environment.
- Contributed to maintaining store cleanliness and organization for positive shopping experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.