Heilis Saldivar

• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Assisted with insurance verification tasks.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Helped training the new staff

• Marketing and Store clerk
• Creating flyers, editing pictures and videos
• co-hosted at their weekly podcast
• helped called patients to schedule/confirming appoiment for the dental clinic
• Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
• Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
• Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
• Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
• Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.

• Managed my supervisor calendars, scheduling appointments and meetings to optimize time management.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Redacted documents,translating document,translating for my supervisor or the Ambassador when they had official meetings with people that did not speak English or Indonesian.
• Organized events that the embassy hosted sucg as diplomatic receptions.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Took care of all the Marketing area
• Purchasing as well, ordered kitchen’s and bar’s supplies, help Supervising the staff.
• Step in and help waitressing when needed.

• In charge of everything Marketing related : Event, Promotions, Entertaiments, Promoting, Meeting clients, designing flyers for the Promos and etc
• Managed social media accounts for optimal audience engagement and increased online presence.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
• Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.

• Marketing Manager Assistant
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Researched developing trends to stay updated with new ideas and marketing practices.
• Meeting with Clients who were interested on making events with us giving them all info from capacity , facilities , menu offers to prices, Preparing invoices,BEO, emailing clients our offers for set menus and banquets
• Making sure everything was ready and in order before any events.

• Generated leads through phone calls, emails and face-to-face interactions.
• promote our place and products, meeting with clients, collect data base so later on we could promote our promos,entertaiment and upcoming events.
• Creating bonds with clients, making them feel at home and making sure they got a unforgettable experience so they would come back again.
• Listening to the clients suggestions and complains to ensure we were constantly learning and bettering our services

• Developed public relations materials, marketing and advertising strategies.
• Increased revenues and supported business goals by developing public relations strategies and campaigns.
• Assisted in the creation of compelling press materials, including flyers, promotions and events
• Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.

La Tapa was an Small restaurant placed in Bali,

• Supervising and training wait staff
• Occasionally stepping in to help when we were short in staff.
• Head Makerting, took care of everything marketing related such as promotions , meeting with clients who wanted to make events with us, going out and sending emails to propose our products because we also did cathering for events,villas and offices. Made sure everything that our clients requested were ready each time we had events

Sadly la tapa closed down due to the owners leaving the country

• I started going a few hours a week to a Local School, Where we could debate, have activities or even watch educative videos, all in english , so they could practice what they learned with their English teacher and also help them out with the pronunciation. My students ages were from 15 years old to 17-18 years old.

• Private Spanish Teacher for Kids
• Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
• Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
• Elevated student proficiency levels by implementing individualized learning strategies tailored to each learner''s strengths and weaknesses.
• Promoted a positive classroom environment by fostering open communication between students and addressing any conflicts or concerns promptly.
• Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
• Established strong relationships with parents, keeping them informed of their child''s progress and offering tips for supporting language development at home.