Heilis Vasquez
Aventura,Florida
Summary
Dynamic leader with proven expertise in cash handling and management, honed across roles at Chevron Sunshine Gas Station and other retailers. Excelled in enhancing customer satisfaction and loyalty through effective issue resolution and exemplary service. Skilled in POS systems and employee training, significantly reducing cash discrepancies and driving sales promotions for optimal revenue growth.
Retail professional prepared to oversee cashier operations and support floor activities. Known for ensuring smooth daily transactions and fostering positive team environment. Focuses on delivering exceptional customer service and adapting to changing needs with reliability and flexibility.
Professional in retail management with extensive experience in overseeing cashier operations and ensuring smooth day-to-day transactions. Known for strong focus on team collaboration and achieving targeted results, adapting seamlessly to changing needs. Skilled in training staff, managing schedules, and maintaining high standards of customer service.
Overview
8
8
years of professional experience
Work History
Cashier Floor Supervisor
Rainbow Shops
Miami Gardens, FL
05.2024 - 11.2024
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
Cashier Team Lead
LOCATEL
Hallandale, FL
11.2021 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Cashier Manager
Chevron Sunshine Gas Station
Hollywood, FL
10.2016 - 11.2021
- Facilitated precise cash handling processes for consistent and prompt bank deposits.
- Ensured precise drawer count accuracy at both commencement and conclusion of shifts.
- Handled cashier transactions with efficiency to increase customer contentment.
- Swiftly managed complaints, enhancing overall customer experience.
- Conducted cashier training on company policies, cash management and excellence in customer service.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Boosted sales of promotional items with strategic placement and informative cashier-customer interactions.
- Conducted regular training sessions for cashiers on customer service excellence, enhancing overall shopping experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Education
Bachelor - Human Resources
Institute University Of Rodolfo
Venezuela 07-2000
Skills
- Cash handling expertise
- Data entry proficiency
- POS system
- Workplace safety awareness
- Employee scheduling
- Sales promotion
- Time management
- Cash handling and management
- Punctual and reliable
- Payment processing
- Issue resolution
- Cash register operation
Timeline
Cashier Floor Supervisor
Rainbow Shops
05.2024 - 11.2024
Cashier Team Lead
LOCATEL
11.2021 - 02.2023
Cashier Manager
Chevron Sunshine Gas Station
10.2016 - 11.2021
Bachelor - Human Resources
Institute University Of Rodolfo
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