Heilyn Zarate-Quesada

• Coordinate daily safety operations in compliance with FMCSA and DOT regulations.

• Maintain, review, and audit Driver Qualification (DQ) files, including MVRs, medical certificates, and compliance records.

• Assist with accident and incident reporting, investigations, and corrective action follow-ups.

• Support driver onboarding, safety orientation, and ongoing compliance training.

• Track safety training, certifications, and regulatory deadlines.

• Prepare, track, and support IFTA documentation, including fuel receipts, mileage records, and quarterly reporting.

• Serve as liaison between drivers, management, and accounting to ensure compliance and accurate reporting.

• Oversaw daily hotel operations, ensuring compliance with brand standards, safety policies, and operational procedures.

• Supervised and trained staff across front desk, housekeeping, and operations departments.

• Managed scheduling, payroll support, and performance oversight to maintain optimal staffing levels.

• Handled guest relations, escalations, and service recovery to ensure high guest satisfaction.

• Oversaw administrative operations including reporting, audits, documentation, and inventory control.

• Supported budgeting, cost control, and operational efficiency initiatives.

• Ensured compliance with health, safety, and workplace regulations.

• Collaborated with senior management on operational planning and continuous improvement.

• Collected and verified patient information to schedule appointments for ancillary testing and treatment.

• Utilized medical terminology to ensure accurate data entry and compliance.

• Managed calendars, follow-up calls, and patient inquiries.

• Scheduled appointments across multiple U.S. states while ensuring documentation accuracy.

Coordinated logistics and on-site service support for HP Field Engineers.

• Provided technical support and inside sales assistance to HP customers.

• Acted as liaison between internal teams and external partners.

• Managed administrative documentation and reporting.

• Ensured compliance with data privacy, customer confidentiality, and information protection policies.

• Delivered internal presentations using PowerPoint and supported operational initiatives.

• Completed internal corporate compliance training aligned with HP data protection and privacy standards.

HP Internal Certification:

• Respecting Customer Privacy at HP – Hewlett-Packard (HP) | December 5, 2018

• Directed daily hotel operations and supervised staff.

• Managed reservations, bookings, and administrative functions.

• Ensured compliance with quality standards and safety regulations.