Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hein Htike Zaw

Jamaica,NY

Summary

Dynamic and adaptable sales and customer service professional with proven experience in telesales, retail, and client relationship management. Skilled in understanding customer needs and delivering personalized solutions to drive sales and loyalty. Additionally, equipped with foundational web development skills demonstrating technical aptitude and eagerness to learn new roles. Open to contributing in diverse capacities, combining strong interpersonal skills with a passion for quality service and continuous growth.

Overview

4
4
years of professional experience

Work History

Junior Software Developer

AxleTech
Yangon , Myanmar
11.2023 - 02.2024
  • Assisted in designing, developing, and maintaining websites using HTML, CSS, and JavaScript.
  • Collaborated with senior developers to implement responsive and user-friendly web pages.
  • Participated in testing and debugging to ensure cross-browser compatibility and performance.
  • Updated website content and performed routine maintenance tasks.
  • Learned and applied best practices in web development and version control (e.g., Git).

Telesales Representative

Telenor Myanmar
Yangon , Myanmar
09.2022 - 08.2023
  • Conducted outbound calls to promote and sell Telenor’s mobile and data plans to potential and existing customers.
  • Provided personalized service by understanding customer needs and recommending suitable telecom products.
  • Collaborated with marketing and sales teams to support promotional campaigns and rollout of new products.

Sales Representative

Oppo Phone Myanmar
Yangon
02.2020 - 06.2021
  • Delivered excellent customer service by understanding client needs, and providing tailored product recommendations.
  • Conducted product demonstrations and educated customers on features, benefits, and usage.
  • Collaborated with marketing teams to support promotional campaigns and events.

Education

Bachelor of Science - Information Technology

Thanlyin Technological University (TTU)
Yangon , Myanmar
04-2023

Skills

  • Customer engagement
  • Sales techniques
  • CRM software
  • Communication skills
  • Time management
  • Follow-up calls
  • Reporting
  • Cold calling
  • Technical skills

Timeline

Junior Software Developer

AxleTech
11.2023 - 02.2024

Telesales Representative

Telenor Myanmar
09.2022 - 08.2023

Sales Representative

Oppo Phone Myanmar
02.2020 - 06.2021

Bachelor of Science - Information Technology

Thanlyin Technological University (TTU)

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