Heinrich Wolfgramm
Torrance,CA
Summary
Accomplished Customer Service Agent at Delta Airlines, working flights and gaining experience in the airline business. Adept in fostering customer loyalty and managing escalations, ensuring brand integrity. Excelled in multitasking and maintaining high hygiene standards with Ambassador Catering. Proven track record in sales and customer satisfaction through securing cost savings at LGCY Power, demonstrating exceptional relationship-building and negotiation skills.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Delta Airlines
Los Angeles, CA
10.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Event Caterer
Ambassador Catering
Redlands, CA
02.2017 - 10.2023
- Adapted quickly to last-minute changes in guest counts, changes in the event the day of and mainly, ensuring smooth execution of events despite challenges.
- Maintained strict hygiene standards throughout the entire event catering process.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
Energy Consultant
LGCY Power
Lehi, UT
04.2020 - 08.2020
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
Education
Associate Of Business Administration - Business Administration And Management
Byu Idaho
Rexburg, IDSkills
- Very good in customer service and building relationships with people
- Hard and dedicated worker with very good work ethic
- Working with a positive attitude no matter the situation
- Being able to multitask and handle a-lot of responsibilities
Timeline
Customer Service Agent
Delta Airlines
10.2023 - Current
Energy Consultant
LGCY Power
04.2020 - 08.2020
Event Caterer
Ambassador Catering
02.2017 - 10.2023
Associate Of Business Administration - Business Administration And Management
Byu Idaho