Heinrick Lenz
Wood River,NE
Summary
Dynamic professional with a proven track record , excelling in operational efficiency and customer service. Skilled in staff training and inventory management, and team leadership. Committed to fostering positive customer relations and driving repeat business while implementing successful loss prevention measures.
Experienced with team leadership, inventory control, and customer service excellence. Utilizes strategic planning and effective communication to drive store success. Track record of fostering team collaboration and adapting to changing business needs.
Overview
4
4
years of professional experience
Work History
1st Assistant Manager
Bosselman Enterprises
09.2025 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure stock levels met demand.
- Handled customer purchases and resolved issues to enhance satisfaction.
- Executed cash handling procedures with accuracy and adherence to policies.
- Monitored store cleanliness and organization, maintaining a welcoming environment.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Overnight Team Lead
Pilot Travel Centers
01.2022 - 09.2025
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and efficiency.
- Coordinated inventory management, optimizing stock levels for smooth operations.
- Implemented process improvements that reduced waste and increased productivity.
- Monitored team performance, providing feedback to promote accountability and growth.
- Resolved customer inquiries swiftly, maintaining high satisfaction levels during overnight shifts.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - General Studies
Iowa Tech Community College
Sioux City, IA01-1994
High School Diploma -
South O'Brien High School
Paulina, IA05-1991
Skills
- Operational efficiency
- Staff training and development
- Sales strategies
- Inventory coordination
- Team building expertise
- Decision-making capacity
- Customer service
- Time management
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Money handling
- Decision-making
- Customer relations
- Coaching and mentoring
- Task delegation
- Product and service sales
- Inventory management
- Sales reporting
- Retail operations
- Orientation and training
- Cost control
- Retail operations management
- Compliance
- Sales monitoring
- Customer service and satisfaction
- Reporting and documenting
- Employee engagement
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Timeline
1st Assistant Manager
Bosselman Enterprises
09.2025 - Current
Overnight Team Lead
Pilot Travel Centers
01.2022 - 09.2025
No Degree - General Studies
Iowa Tech Community College
High School Diploma -
South O'Brien High School