Yosevine Agustoria-Heintz
Aurora,CO
Summary
Experienced Operations Director for over 15 years in Holistic Health. With a proven track record of a large leading individuals towards excellence. Phenomenal customer service, well organized and comfortable multitasking. I am eager to leverage my extensive experience and leadership to support your company towards new heights of success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Director
The Wellness Center
Glendale, CO
09.2006 - Current
- Office Management (managing of 6 administrators staff and supporting over 25+ practitioner including doctors), Customer service (scheduling, answering calls, collecting payments), Top in sales (gift cards, and memberships), Developing and updating training materials, Training and hires, Running daily/ weekly reports, Help with interviewing new potential candidates., Manage payroll as needed, Conducting meetings for monthly staff and management, Assigning responsibilities to individual staff and ensuring that their tasks were met., Overall office management (HVAC, computer system, etc), Customer satisfaction (problem solvers, communication skills, accommodate customer needs, etc)
Independent Agent
National Life Group
Aurora, CO
11.2022 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Advised customers on the best ways to minimize risks associated with their assets.
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Shift Leader
Wingstop
Denver, CO
01.2004 - 01.2006
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Communicated effectively with other departments within the organization regarding staffing.
Education
Bachelor's degree - Business
Colorado State University-Fort Collins
06-2010
High School Diploma -
Rangeview High School
Aurora, CO04-2006
Skills
- Leadership
- Office management
- Staff Management
- Event Planning
- Conflict management
- Administrative Management
- Schedule Management
- Supervising experience
- Customer service
- Retail sales
- Key Performance Indicators
- Organizational Development
- Overseeing training
- Coordinating schedules
- Maintaining inventory
- Process Improvement
- Operations Oversight
- Leadership training
- Operational Efficiency
- Profit & Loss
- Payroll
Certification
- Life Insurance License, 11/01/2022, 11/01/2024, Life insurance agents, Investment advisors
- Driver's License, 08/01/2019, 08/01/2024
Languages
Bahasa Indonesia, Fluent
Languages
English
Native/ Bilingual
Timeline
Independent Agent
National Life Group
11.2022 - Current
Operations Director
The Wellness Center
09.2006 - Current
Shift Leader
Wingstop
01.2004 - 01.2006
Bachelor's degree - Business
Colorado State University-Fort Collins
High School Diploma -
Rangeview High School
- Life Insurance License, 11/01/2022, 11/01/2024, Life insurance agents, Investment advisors
- Driver's License, 08/01/2019, 08/01/2024
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