Heiry Mercado
Haines city
Summary
Aspiring professional eager to leverage exceptional multitasking abilities, extensive medical knowledge, and strong customer service skills to contribute value to any organization.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Assisting Hands
Winter Haven, FL
2023 - Current
- Managed patient scheduling and appointments to optimize clinic workflow.
- Assisted in clinical procedures, ensuring adherence to safety protocols.
- Performed routine lab tests and accurately recorded results for physician review.
- Educated patients on treatment plans and medication usage to enhance compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Measured patient spirometry.
Caregiver
Assisting Hands
Winter Haven, FL
2023 - Current
- Provided personal care assistance to clients, ensuring safety and comfort at all times.
- Administered medications according to prescribed schedules, enhancing client health outcomes.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Trained new caregivers on best practices for patient care and safety protocols.
- Monitored client progress and reported changes to healthcare teams promptly, ensuring timely interventions.
- Coordinated transportation to medical appointments, improving access to essential healthcare services.
- Facilitated communication between clients and families, fostering supportive relationships and trust.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
Manager in Training
Charlotte Ruse
01.2023 - Current
- Team leadership and motivation
- Strong customer service
- Creative marketing and merchandising.
- Working hard
- Using innovative inventory and merchandise tracking methods to reduce loss and increase accuracy
- Training and encouraging team members
Sales associated
Charlotte Ruse
Altamonte spring
01.2019 - 01.2022
- Star has regular employment
- Floor
- Good Customer service
- Help customer taking the clothes and what they need.
Preschool teacher assistant
Good Homes Preschool
Ocoee, fl
01.2009 - 01.2011
- Teach student in the age4-6 years.
- Show them the number, color and shapes.
- Be responsible for all in the classroom
- Advise parent of what the children are learning keep them posted of any changes.
- Make sure all areas are safe and unheard.
Education
Medical Assistant
Florida Career College
Orlando, FL01.2017
Rn
Sistema Universitario Ana G Mendez
Orlando, FL01.2015
Skills
CPR
EKGS
Urinalysis
Medical terminology
Bilingual English, Spanish
Medical history
Injection
Data entry
Microsoft word
Power point
Customer service
Team leader
Accounting and Finance
Marketing
Retail Management
Leadership
Ability to Motivate Others
Delegation
Customer Focus
Timeline
Manager in Training
Charlotte Ruse
01.2023 - Current
Sales associated
Charlotte Ruse
01.2019 - 01.2022
Preschool teacher assistant
Good Homes Preschool
01.2009 - 01.2011
Medical Assistant
Florida Career College
Rn
Sistema Universitario Ana G Mendez
Medical Assistant
Assisting Hands
2023 - Current
Caregiver
Assisting Hands
2023 - Current