Heivi Bueno
Salt Lake City
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Exclusive Cars
10.2021 - 05.2022
- Managed scheduling and coordination of appointments for team members.
- Assisted in maintaining organized filing systems and documentation.
- Processed incoming communications, directing inquiries to appropriate personnel.
- Supported inventory management by tracking office supplies and placing orders.
- Assisted in maintaining accurate customer records and databases.
- Processed sales inquiries, providing information and resources to clients.
- Managed inventory levels and restocked shelves to maintain product availability.
Front Desk Receptionist
Hyatt Place Park City
06.2020 - 10.2021
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Coordinated room reservations using Opera Property Management System to optimize occupancy rates.
- Responded promptly to guest inquiries and requests, enhancing overall customer satisfaction.
- Assisted in training new front desk staff, fostering a collaborative team environment.
- Maintained accurate records of room availability and reservations.
- Collaborated with housekeeping to ensure timely room readiness.
- Processed payments and handled cash transactions with precision.
- Utilized hotel management software for booking and billing operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
Customer Service Representative
Farmers Insurance Agency
01.2019 - 05.2020
- Resolved customer inquiries regarding policy details and claims processes efficiently.
- Assisted clients in understanding coverage options and policy changes to enhance satisfaction.
- Processed claims accurately while adhering to company protocols and timelines.
- Conducted follow-up calls to ensure customer satisfaction and address any issues promptly.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Cleaning Professional
Mountain West Building
09.2017 - 12.2018
- Supervised cleaning operations to ensure adherence to safety and quality standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Implemented efficient cleaning schedules, enhancing workflow and time management.
- Conducted routine inspections to maintain cleanliness and operational compliance.
Education
No Degree - Teaching English As A Second Language
American One English School
Salt Lake City, UT05-2022
BBA - International Business Management
Area Andina
Bogota, Colombia 08-2017
High School Diploma -
Instucion Educativa San Mateo
Bogota, Colombia 12-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Information confidentiality
- Office management
- Active listening
- Payment processing
- Client relations
Timeline
Administrative Assistant
Exclusive Cars
10.2021 - 05.2022
Front Desk Receptionist
Hyatt Place Park City
06.2020 - 10.2021
Customer Service Representative
Farmers Insurance Agency
01.2019 - 05.2020
Cleaning Professional
Mountain West Building
09.2017 - 12.2018
No Degree - Teaching English As A Second Language
American One English School
BBA - International Business Management
Area Andina
High School Diploma -
Instucion Educativa San Mateo