Helaina Martinson
Hayward
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Sevenwinds Casino, Lodge, & Conference Center
04.2022 - Current
- Addressed guest concerns and resolved issues to improve overall satisfaction levels.
- Collaborated with team members to streamline front desk operations for enhanced efficiency.
- Assisted in training new staff on front desk procedures and customer service expectations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Dental Receptionist
Lac Courte Oreilles Health Center
01.2022 - 04.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient intake forms and insurance information accurately for streamlined operations.
- Assisted in maintaining organized patient records, ensuring confidentiality and compliance.
- Coordinated communication between patients and dental staff to improve service delivery.
- Implemented office protocols that improved patient flow during busy periods.
- Processed medical insurance claims and payments.
Front Desk Receptionist
Sevenwinds Casino, Lodge, & Conference Center
06.2021 - 01.2022
- Greeted and assisted guests, ensuring a welcoming environment at reception.
- Managed phone inquiries, providing accurate information and routing calls appropriately.
- Coordinated room bookings and reservations using property management software.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Processed check-ins and check-outs efficiently, verifying guest information promptly.
Education
High School Diploma -
Hayward High School
Hayward05-2021
Skills
- Customer service
- Attention to detail
- Confidentiality handling
- Work prioritization
- Listening skills
Timeline
Front Desk Receptionist
Sevenwinds Casino, Lodge, & Conference Center
04.2022 - Current
Dental Receptionist
Lac Courte Oreilles Health Center
01.2022 - 04.2022
Front Desk Receptionist
Sevenwinds Casino, Lodge, & Conference Center
06.2021 - 01.2022
High School Diploma -
Hayward High School
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