Helaine Gallagher
Raynham
Summary
With over 20 years of experience as a strategic hotel sales and event manager, I have consistently implemented effective sales and marketing strategies that drive revenue growth and maximize profits. My expertise includes team management, leadership, and customer satisfaction. Skilled in strategic planning, relationship building, and providing exceptional customer service to drive revenue and sales.
Overview
25
25
years of professional experience
Work History
Sales Manager
Topgolf Boston
01.2023 - 02.2025
- Deliver best-in-class guest experiences from the inquiry stage to post-event follow-up
- Partner with the Director of Sales to foster a 'fun' and engaging work environment
- Maintain a high level of quality, accuracy, and process consistency in the sales organization
- Work to ensure all goals and objectives assigned by the dos are completed in a timely fashion
- Identify opportunities for process improvements and communicate them
- Work with the operations team to ensure flawless execution of all events
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies
- Demonstrate Topgolf’s core values: fun, one team, excellence, edgy spirit and caring with clients and colleagues
Senior Sales Manager
The Providence Courtyard
03.2011 - 09.2023
- Manage all aspects of sales process by soliciting, booking and coordinating group events
- Maximize sales by prospecting, outside calls, responding to leads prior to required time
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Accountable for client satisfaction by ensuring clients' needs and concerns are responded to in courteous and timely manner
- On-site management of event
- Provide follow-up calls and correspondence to clients to encourage repeat business/customer referrals
- Collaborate with cross functional team to ensure successful events for clients
- Audit group sales contracts ensuring rates and commissions are accurately entered into PMS system
Sales & Event Manager
Westin Providence
04.2007 - 12.2009
- Responsible for creating revenues through direct sales efforts needed to exceed budget expectations by servicing and existing accounts and prospecting new accounts
- Maintain contact with existing accounts to build relationships
- Review Banquet orders with kitchen team and banquet managers daily to ensure flawless execution of event
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Attended networking events through Chamber of Commerce, MPI and Providence Convention and Visitors Bureau to engage with the community
Community Relations/Trade Show Manager
Lee's Ice Cream
02.2002 - 01.2007
- Negotiate, complete and submit vendor contracts
- Handled all logistical matters of trade show including logistics such as travel, booth set up, product shipment and vendor coordination
- Manage quarterly and yearly budgets for community donations and trade show schedule
- Coordinate and oversee all operations the day of the event
- Develop and implement varied community relation initiatives consistent with Lee's projected image
- Built, leveraged and shared positive relationships and partnerships with various community organizers radio and public relations companies
- Evaluated and recommended organizations, individuals and events by researching trends and event opportunities
Sales and Event Manager
Loews Philadelphia Hotel
01.2000 - 01.2002
- Responsible for booking and coordinating all group functions, on and off property events in conjunction with in-house meetings
- Negotiated contracts with clients related to rate, concessions, and meeting room rental
- Coordinated all group and hotel needs for conferences and in-house conventions, including food and beverage, rooming lists, meeting room sets, audio visual and production
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Identified opportunities for growth within assigned territory to reach sales goal
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RISkills
- Business growth and retention
- Organization and time management
- Rapport and relationship building
- Proficient in Microsoft Programs
- Detail oriented
- Problem Solver
- Self-Motivated
- Accountability
- Contract negotiations
- Verbal and written communication
- Contract negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Sales Manager
Topgolf Boston
01.2023 - 02.2025
Senior Sales Manager
The Providence Courtyard
03.2011 - 09.2023
Sales & Event Manager
Westin Providence
04.2007 - 12.2009
Community Relations/Trade Show Manager
Lee's Ice Cream
02.2002 - 01.2007
Sales and Event Manager
Loews Philadelphia Hotel
01.2000 - 01.2002
Bachelor of Science - Hospitality Management
Johnson & Wales University
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