Helal Mousa
Fairfield
Summary
Goal-oriented individual versed in greeting a high volume of customers and recommending merchandise based on individual requirements, who has gained a tremendous amount of skill and experience in creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions; highly motivated Car Sales Associate with extensive customer service and sales experience; outgoing sales professional with a track record of driving increased revenue, improving the buying experience, and elevating the company profile with targeted markets; consistently recognized for sales performance and excellence in customer service; hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level sales position; ready to help the team achieve company goals. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Floor Manager
Cincy Automall
Fairfield
03.2025 - Current
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Assigned tasks to team members in accordance with their skillset.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Analyzed monthly sales figures to identify trends and opportunities for improvement.
- Conducted regular training sessions for staff on customer service, sales techniques, and product knowledge.
- Resolved customer complaints promptly and professionally.
- Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
- Researched competitive pricing strategies to remain competitive in the market.
Sales Associate
Performance Toyota
Fairfield
01.2018 - 03.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to build rapport and loyalty.
Manager
Gold Star Chili
Fairifeld
02.2011 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Manager and Operator
Sara Janes Family Restaurant
02.2010 - 01.2018
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Project Manager
Alpha And Omega Exteriors
06.2005 - 07.2011
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated contracts and deals with customers interested in the product to improve the quality, safety and presentation of homes.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
Restaurant Manager
Hathaway Family Diner
01.1998 - 06.2005
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Improved the burger recipe, was then nominated and won of being the #1 burger in Cincinnati, OH
- Was featured in the local newspaper to advertise the success of the restaurant and the excellent food served to the valued customers
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Century International Est. Owner
Century International Est.
05.1991 - 02.1998
- Streamlined import and export processes by implementing effective documentation procedures.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
- Ensured product quality by implementing robust inspection procedures for incoming shipments from international suppliers.
- Strengthened supply chain efficiency by collaborating with internal departments such as procurement, logistics, and sales to align objectives and streamline workflows.
- Played a key role in expanding the company''s global footprint by identifying new business opportunities and establishing partnerships with international vendors and distributors.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Education
Associate of Arts - Business Administration And Management
University of Cincinnati
Cincinnati, OH05.1990
High School Diploma -
Amman High School
Amman, Jordan05.1985
Skills
- Business Development
- Inventory Control
- Customer Needs Assessment
- Product Sales
- Contract Preparation
- Upselling
- Client Account Management
- Product Promotions
- Merchandising knowledge
- Sales Strategies
- Flexible Schedule
- Sales Training
- Special Order Coordination
- Payroll administration
- Employee training
- Vehicle inventory management
- Sales analysis
- Cost control
- Communication skills
- Staff development
Accomplishments
- Exceeded monthly quota 10 times.
- Awarded “Employee of the Month” in 2020 and 2022.
Languages
5
Languages
Arabic
Native/ Bilingual
Timeline
Floor Manager
Cincy Automall
03.2025 - Current
Sales Associate
Performance Toyota
01.2018 - 03.2025
Manager
Gold Star Chili
02.2011 - 02.2018
Restaurant Manager and Operator
Sara Janes Family Restaurant
02.2010 - 01.2018
Project Manager
Alpha And Omega Exteriors
06.2005 - 07.2011
Restaurant Manager
Hathaway Family Diner
01.1998 - 06.2005
Century International Est. Owner
Century International Est.
05.1991 - 02.1998
Associate of Arts - Business Administration And Management
University of Cincinnati
High School Diploma -
Amman High School
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