HELAL UDDIN
Buffalo
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
38
38
years of professional experience
Work History
Packaging Associate
Mentholatum
02.2025 - Current
- Started as a packaging associate in Mentholatum in Orchard Park
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
Independent Real Estate Agent
SELF
01.2009 - 01.2024
- Worked as an independent real estate agent in Bangladesh
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
Garments Manufacturing Business Owner
Owner
01.2005 - 01.2009
- Had a garments manufacturing business in Bangladesh
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Sales Associate
GNC
01.2002 - 01.2004
- Worked with GNC as a sales associate in Long Island, NYC
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
GAP
01.2002 - 07.2002
- Worked with GAP as a sales associate at Long Island, NYC
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate Manager
7-11 Store
01.1998 - 01.2002
- Worked with 7-11 as a sales associate at Long Island, NYC
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Travel Desk Manager
United Nations Development Program - UNDP
01.1993 - 01.1997
- Handled United Nations Development Program (UNDP) travel desk
- Implemented a system for tracking customer feedback that led to improvements in overall client satisfaction with the travel desk services.
- Spearheaded the implementation of new technology tools to optimize booking processes and improve overall service quality.
Travel Desk Manager
Asian Development Bank
01.1987 - 01.1993
- Handled Asian Development Bank travel desk while working at (GTI)
- Developed strong relationships with key vendors, securing exclusive discounts and promotional deals for clients.
- Implemented a system for tracking customer feedback that led to improvements in overall client satisfaction with the travel desk services.
Travel Agent
Galaxy Travel International
01.1987 - 01.1997
- Worked as a travel agent in Bangladesh with an international travel agency called Galaxy Travel International
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
HIGH SCHOOL DIPLOMA -
Dhanmondhi High School
Skills
- SALES AND MARKETING
- VERBAL COMMUNICATION
- TRILINGUAL
- ABILITY TO WORK COLLABORATIVELY IN TEAM SETTINGS
- ADAPTABLE
- ADAPTIVE LEARNER
- GENTLE WORK MANNER
- POLITE WORK MANNER
- Customer service
- Teamwork and collaboration
- Customer relations
- Driven and determined
Languages
Bengali
Native or Bilingual
English
Professional Working
Timeline
Packaging Associate
Mentholatum
02.2025 - Current
Independent Real Estate Agent
SELF
01.2009 - 01.2024
Garments Manufacturing Business Owner
Owner
01.2005 - 01.2009
Sales Associate
GNC
01.2002 - 01.2004
Sales Associate
GAP
01.2002 - 07.2002
Sales Associate Manager
7-11 Store
01.1998 - 01.2002
Travel Desk Manager
United Nations Development Program - UNDP
01.1993 - 01.1997
Travel Desk Manager
Asian Development Bank
01.1987 - 01.1993
Travel Agent
Galaxy Travel International
01.1987 - 01.1997
HIGH SCHOOL DIPLOMA -
Dhanmondhi High School
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