Helan Sindi
Rockvale,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level interpreter position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Lead
Walgreens
10.2023 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed store opening and closing procedures and balanced tills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Lead
Walgreens
09.2016 - 01.2019
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with management to develop strategies for improving overall store operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed store opening and closing procedures and balanced tills.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
GED -
National College
Nashville, TN05.2018
Skills
- Flexible Schedule
- Client Service
- Issue Research
- Team Leadership
- Training Assistance
- Strong verbal and written communication
- Equipment Troubleshooting
- Account Management
- Problem-Solving
- Client Support
- Positive Attitude
- Creative Problem-Solving
- Daily workflows
- Inventory Counts
- POS System Operation
- Policy and Procedure Enforcement
- Customer service focus
- Safety processes and procedures
- Work Delegation
- Quantitative skills
- Technical Support
- Goal Setting and Tracking
- Guest service
- Customer Service Management
- Staff Supervision
- Motivational Leadership
- Issue Resolution
Languages
Kurdish
Native or Bilingual
Timeline
Shift Lead
Walgreens
10.2023 - Current
Shift Lead
Walgreens
09.2016 - 01.2019
GED -
National College
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