Summary
Overview
Work History
Skills
Hobbies
Timeline
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Helana Pantuso

Helana Pantuso

Pittsburgh,PA

Summary

Dynamic professional with a proven track record at UPMC Shadyside Hospital, excelling in customer service and project coordination. Recognized for enhancing client satisfaction through effective communication and problem-solving. Detail-oriented and dependable, adept at managing multiple priorities while fostering strong relationships to drive organizational success.

Overview

5
5
years of professional experience

Work History

Liaison

UPMC Shadyside Hospital
08.2024 - Current
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.

Cashier

Giant Eagle
01.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Skills

    Fast learner

    dependable and flexible

    Good at contingency planning

    Customer and client service skills

    Can work on multiple projects or tasks

    Detail oriented

Hobbies

• I write and journal about my life, create a sense of transcendence going toward my goals, I am hardwired in philosophical thinking and I enjoy exploring and expressing my creativity through the potential I see in myself and others every day.

•I am active and I love to bike ride

•I enjoy watching movies, and seeing what  directors and creators put out onto the big screens I am a sucker for the art of human nature, and symbolism, anything in a good film or show that can stick with you or inspire you.

•I enjoy photography, and creating art.

Timeline

Liaison

UPMC Shadyside Hospital
08.2024 - Current

Cashier

Giant Eagle
01.2020 - 12.2021

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Helana Pantuso