Helayna Arthur
Raleigh,NC
Summary
Dynamic Customer Experience Specialist with a proven track record at Cottonwood Residential, excelling in lead generation and customer service. Expert in CRM software and adept at problem-solving, I consistently enhanced customer satisfaction and drove revenue growth through personalized service and effective communication. A reliable team leader, I thrive in fast-paced environments. I am a reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Cottonwood Residential
Durham, NC
07.2024 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Designed email and chat templates for consistent customer communication.
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Development Representative
Revgen
Raleigh, NC
04.2024 - 07.2024
- Handled stressful situations professionally and multitasked with ease
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Accomplished multiple tasks in a fast-paced environment
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Sent personalized emails and made outbound calls to targeted prospects
- Collaborated with account executives to develop targeted sales strategies
- Participated in regular sales team meetings, providing updates on lead generation efforts
- Scheduled meetings for account executives with qualified leads, ensuring smooth handoffs
- Continuously improved sales skills through ongoing training and development programs
- Conducted thorough prospecting to build solid pipeline of sales opportunities
Assistant General Manager
LA Fitness International
Raleigh, NC
09.2023 - 01.2024
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and patrons
Fitness Consultant
LA Fitness International
Raleigh, NC
06.2023 - 08.2023
- Organized and prepared workstations and materials needed for operations to maximize productivity
- Provided optimal customer engagement, resulting in increased sales conversions
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions
- Provided information on company offerings to promote products and services to customers
- Adhered to company safety policies regarding floor management and customer interactions
Fitness Consultant
Fit4life
Fayetteville
08.2022 - 06.2023
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements
- Prepared and inspected course equipment to verify safety and cleanliness
- Provided client assessments to assess health goals
- Trained and mentored new sales representatives
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Educated customers about membership options and processed purchases
- Created activities and engagements to enhance customer experience, knowledge and patronage
Hostess
Sammio's
Fayetteville
05.2021 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Worked flexible schedule and extra shifts to meet business needs
Education
High School Diploma -
Terry Sanford High School
Fayetteville, NC06.2023
Skills
- Business Operations Knowledge
- Customer Service
- Corrective Actions
- Employee Discipline
- Flexible and Adaptable
- Organization and Time Management
- Team Leadership Expertise
- Teamwork and Collaboration
- Lead Qualification
- Cold-calling
- Product knowledge
- Adaptability and Flexibility
- Problem solving
- Lead generation
- CRM software
- Organization and recordkeeping
- Inbound call answering
- Adaptability and flexibility
- Reliability
Coursework
- Reading
- Fanatical Prospecting
- Becoming a Manager
- The Sale
- Good Habits
- Raving Fans
- The Art of Selling
- Atomic Habits
- Leadership Tactics
Timeline
Customer Experience Specialist
Cottonwood Residential
07.2024 - Current
Sales Development Representative
Revgen
04.2024 - 07.2024
Assistant General Manager
LA Fitness International
09.2023 - 01.2024
Fitness Consultant
LA Fitness International
06.2023 - 08.2023
Fitness Consultant
Fit4life
08.2022 - 06.2023
Hostess
Sammio's
05.2021 - 07.2022
High School Diploma -
Terry Sanford High School
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