Heldera Massey
Customer Service/Transportation Supervisor
Atwater,USA
Work Preference
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Knowledgeable [Desired Position] with strong background in managing client accounts and fostering long-term relationships. Successfully coordinated multi-channel campaigns and streamlined processes to enhance client satisfaction and retention. Demonstrated problem-solving and communication skills in high-pressure environments.
Quality-driven Account Supervisor motivated to exceed business and customer expectations. Knowledgeable about trucking standards and practices and proficient in managing projects, developing concepts, and tracking budgets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transportation Account Supervisor
CR England - Global Transportation
09.2023 - 07.2025
- Managed client accounts, ensuring timely resolution of issues and maintaining strong relationships.
- Developed strategic plans to enhance service delivery and improve customer satisfaction.
- Coordinated cross-functional teams to streamline operations and optimize resource allocation.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Managed crisis situations with diplomacy, minimizing impact on client trust and project timelines.
- Increased client satisfaction by consistently delivering high-quality account management services.
- Led cross-functional teams to deliver comprehensive project outcomes, exceeding client expectations.
- Established trust with clients by maintaining open lines of communication and promptly addressing concerns or issues.
- Optimized resource allocation to ensure projects were delivered on time and within budget.
- Fostered collaborative work environment, enhancing team productivity and morale.
- Wrote professional business correspondence and produced reports detailing updates.
- Strengthened client relationships with regular, impactful communication and problem-solving sessions.
- Conducted thorough market research to inform strategic planning and decision-making processes within the team.
- Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
Relocation
Personal Time Off
08.2022 - 09.2023
- Relocated to California after my significant other passed away at the age of 52 years old. My father is 80 and wanted to be closer to family, decided to come back to California. Also, took personal time off to visit family back in Georgia and am a new grandmother and enjoying my grandson. Currently seeking employment in manufacturing, order facilitator, shipping or customer service based position. My Bachelor's degree is in business management and am hoping to finally use it. Completed degree in April of 2014.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Order Specialist/Sales Operations
Nordic Ware Inc.
02.2020 - 08.2022
- Order Entry / Customer Service / Sales Operations Enter daily purchase orders, both accurately and in timely manner. Edit purchase orders to ensure accuracy and compliance with company guidelines which includes referencing price lists or approved quotes for pricing, programs, allowances, terms, and cross references. Purchase orders handled by email or EDI transmission. Obtained credit card authorization if required. Monitor customer portals for customer compliance guidelines, order changes, and status, disputes, and requests. Maintain frequent contact with accounts and sales representatives to provide or clarify information concerning service, products and quality or warranty/remedy situations. Research and assist with retail accounts chargeback information on a timely basis. Handle account requests, complaints, and issues in an effective and courteous manner. Maintained extensive knowledge of company's product categories and product. Effectively communicated and interact with internal and external customers to ensure priorities and collaboration with all levels of employees and customers. Facilitated allocation of International inventory to current international accounts and tracked inventory quantities for our service representatives.
Customer Service / Logistics/Warehousing
Judge Organization & Warehouse, LLC
04.2014 - 11.2019
- Account Customer Service/ International Ocean Shipping. Facilitated the inbound, outbound, and export of customer inventory from warehouse to ocean or intermodal shipments. Create customer profile and inventory reports on customers product, mostly large rolls of paper and paper products, Coordinate with dispatch and warehouse manager bookings full pulling containers, load, and delivery to port, and last day of delivery to port. Create load plans for warehouse container loading. Prepare shipping documents required for customs clearance and vessel bill of lading. Send EDIs for receiving and shipping notices to customer through SAP system and receive EDIs for inbound inventory from mills and customers transmissions. Execute shipping documentation with accuracy including, bills of lading, shipping packing list, and release to carrier, freight forwarders, customers, and agents. Schedule inbound delivery appointments for customer inventory. Maintain customer files for procedural SOP and training purposes, also document inventory into WMS and state warehouse location for future shipment easy relocating. Initiate active problem-solving skills, conduct new hire training and assists customer service team when required. Complete customer shipment files and invoice shipping services rendered.
- Performed data entry for shipments, orders and customer information
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers and Customers and inbound truck delivery appointments
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Resolved customer information and complaints
- Assisted customers with a warm and professional attitude
Account Manager
Coastal Logistics Group, LLC
01.2012 - 06.2013
- Account Manager/ Export and Import / Ocean and Intermodal Shipments Enter transportation data from a regulatory and tracking perspective and ensure regulatory requirements and proper documentation, including transit documents, and customs clearance. Prepare automobile titles to clear customs, facilitated documentation and required forms. Process bills of lading documentation accurately and in a timely manner, distribute to carriers, forwarders, customers, and agents. Execute licensed shipments, assemblies, and bonded cargo movements. Experience with bonded cargo and warehousing customs documentation. Kept inbound, outbound customer inventory, and hazardous material shipment documentation. Contact carriers and create purchase orders for customer cargo pickup at ports for import cargo. Facilitated resolution for custom clearance issues. Had a great working relationship with customers and employees, and responded to all inquiries for export/import, shipment routing, and inventory inquiries. Collaborated with freight forwarders on all booking issues and resolve immediately. Negotiate shipping rates and submit to branch manager for approval when necessary to stay competitive. Coordinate last minute shipping requests with operations and expedite any necessary customer exports when operation schedule allowed. Close out shipments and invoice as per contract, quotes, and also resolve any billing discrepancies.
Export Document Specialist/ Freight Forwarder
USA CARGO, LLC
08.2008 - 01.2011
- Documentation Specialist / Export and Import / Freight Forwarder Collaborate with customer and paper mill on shipping orders and prepare export shipping documentation and files for ocean bills of lading. Secure vessel space and enter vessel bookings into customer's order processing system and prepare documents for ocean shipment. Submit AES and HTS codes schedule B filing for customs regulation. Collaborate with customer on ocean shipments needing due to vessel space issues. Approve shipping instructions for final ocean bills of lading. Expedite customer's original bills of lading and ship overseas to via FEDEX, DHL, or UPS. Create and prepare trade agreement certificates of origin, signed and submit to customer. Prepare and Invoice each customer bill of lading for services rendered.
Education
Bachelor of Science in Business in Management - Business Management, Global Business Management
University of Phoenix-Online Campus
Phoenix, AZ04.2014
Associate of Arts in Business Fundamentals - Business Fundamentals
University of Phoenix-online Campus
Phoenix, AZ03.2012
Skills
- Extensive customer service experience
- Logistics management expertise
- Logistics and transportation expertise
- Advanced supply chain proficiency
- Efficient dispatch management
- Global logistics management
- Proficient in manufacturing processes
- Proficient in order entry systems
- Electronic data interchange expertise
- Strategic account oversight
- Positive attitude
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Transportation coordination background
- Fluent in two languages
- English and Portuguese
- Supportive interpersonal skills
- Cross-functional teamwork
- Strategic issue analysis
- Prioritization and scheduling
- Strong attention to detail
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Multitasking
Certification
TWIC Card
Languages
English
Full Professional
Portuguese
Native or Bilingual
Accomplishments
- Supervised team of 74 staff members, including truck drivers.
- Achieved on time delivery by completing tracking and tracing with accuracy and efficiency.
Interests
Road Trips/Family quality time
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Account Supervisor
CR England - Global Transportation
09.2023 - 07.2025
Relocation
Personal Time Off
08.2022 - 09.2023
Order Specialist/Sales Operations
Nordic Ware Inc.
02.2020 - 08.2022
Customer Service / Logistics/Warehousing
Judge Organization & Warehouse, LLC
04.2014 - 11.2019
Account Manager
Coastal Logistics Group, LLC
01.2012 - 06.2013
Export Document Specialist/ Freight Forwarder
USA CARGO, LLC
08.2008 - 01.2011
Associate of Arts in Business Fundamentals - Business Fundamentals
University of Phoenix-online Campus
Bachelor of Science in Business in Management - Business Management, Global Business Management
University of Phoenix-Online Campus