Heldera Massey
Customer Service/Transportation Supervisor
Atwater,USA
Work Preference
Summary
Quality-driven Transportation Account Supervisor motivated to exceed business and customer expectations. Knowledgeable about transportation standards and practices and proficient in managing over 75 class A drivers and Logistic Coordinators, developing concepts, tracking and tracing for customer appointment on time deliveries. Demonstrated problem-solving and communication skills in high-pressure environment.
Overview
11
11
years of professional experience
Work History
Transportation Account Supervisor
CR England - Global Transportation
09.2023 - 07.2025
- Developed strategic plans to enhance service delivery and improve customer satisfaction.
- Engaged in daily communication with customer to establish and maintain positive working relationships.
- Managed crisis situations with diplomacy, minimizing impact on client trust and project timelines.
- Managed key account, ensuring alignment with customer expectations and company objectives.
- Optimized resource allocation to ensure projects were delivered on time and within budget.
- Fostered collaborative work environment, enhancing team productivity and morale.
- Wrote and answered over 100 emails daily with professional business correspondence and produced reports detailing updates.
- Dispatched over 75 drivers for account and kept tabs on their HOS daily.
- Google Docs spreadsheet, TMS and Microsoft office expertise.
- Track BIT inspection for trucks and drivers for DOT compliance.
- Monitor daily drivers on time delivery and POD were submitted on time.
Relocation
Personal Time Off
08.2022 - 09.2023
- Relocated to California after working in Minnesota for 2.5 years. Fathers health not well.
Order Specialist/Sales Operations
Nordic Ware Inc.
02.2020 - 08.2022
- Order Entry / Customer Service / Sales Operations
- Process and managed customer orders efficiently, ensuring timely fulfillment and accuracy.
- Enter daily purchase orders, both accurately and in timely manner.
- Edit purchase orders to ensure accuracy and compliance with company guidelines which includes referencing price lists or approved quotes for pricing, programs, allowances, terms, and cross references.
- Collaborated with inventory management team to optimize stock levels and reduce backorders.
- Maintain frequent contact with accounts and sales representatives to provide or clarify information concerning service, products and quality or warranty/remedy situations.
- Research and assist with retail accounts chargeback information on a timely basis.
- Maintain extensive knowledge of company's product categories and product.
- Coordinated order processing systems to ensure timely fulfillment of customer requests.
Customer Service / Logistics/Warehousing
Judge Organization & Warehouse, LLC
04.2014 - 11.2019
- Account Customer Service/ International Ocean Export Shipping.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Facilitate the inbound, outbound, and export of customer inventory from warehouse to ocean or intermodal shipments.
- Create customer profiles and inventory reports on customers product, mostly large rolls of paper and paper products,
- Coordinate with dispatch and warehouse manager, bookings and pulling of ocean containers, load and delivery to port. Track last day of delivery to port.
- Create load plans for warehouse container loading in TMS. Prepare shipping documents required for customs clearance and vessel bill of lading.
- Send EDIs for receiving and shipping notices to customer through SAP system and receive EDIs for inbound inventory from mills and customers transmissions.
- Execute shipping documentation with accuracy including, bills of lading, shipping packing list, and release to carrier, freight forwarders, customers, and agents.
- Schedule inbound delivery appointments for customer inventory.
- Maintain customer files for procedural SOP and training purposes. Also document inventory into WMS and state warehouse location for future shipment easy retrieval.
- Initiate active problem-solving skills, conduct new hire training and assists customer service team when required.
- Complete customer shipment files and invoice for shipping services rendered.
- Resolved customer complaints and claim inquiries.
- Responsible for tracking and maintaining inventory
Education
Bachelor of Science in Business in Management - Business Management, Global Business Management
University of Phoenix-Online Campus
Phoenix, AZ04.2014
Associate of Arts in Business Fundamentals - Business Fundamentals
University of Phoenix-online Campus
Phoenix, AZ03.2012
Skills
- Extensive customer service experience
- Logistics and transportation expertise
- Advanced supply chain proficiency
- Global logistics management
- Proficient in order entry systems, TMS, Microsoft Office, Quickbooks, and type 55 wpm
- Electronic data interchange expertise
- Strategic account oversight
- Positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Prioritization, scheduling appointments and dispatch
- Strong attention to detail
- Multitasking Abilities, excellent communication
- Calm under pressure
- Active listening
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Accomplishments
- Supervised team of 75 staff members, including truck drivers.
- Achieved on time delivery. 98%. by completing tracking and tracing with accuracy and efficiency.
- Used Microsoft Excel to track truck drivers HOS and rotation.
Interests
Road Trips/Family quality time
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Account Supervisor
CR England - Global Transportation
09.2023 - 07.2025
Relocation
Personal Time Off
08.2022 - 09.2023
Order Specialist/Sales Operations
Nordic Ware Inc.
02.2020 - 08.2022
Customer Service / Logistics/Warehousing
Judge Organization & Warehouse, LLC
04.2014 - 11.2019
Associate of Arts in Business Fundamentals - Business Fundamentals
University of Phoenix-online Campus
Bachelor of Science in Business in Management - Business Management, Global Business Management
University of Phoenix-Online Campus