HELDON HOLNESS

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Generated revenues yearly and effectively capitalized on industry growth.
• Operated with safety and skill to avoid accidents and delays.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Dropped and hooked trailers and changed configuration of equipment.
• Verified contents of inventory loads against Bills of Lading.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

• Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.
• Safely operate his or her heavy truck along his or her designated route and to the disposal site; read route sheet, follow map and service each customer as identified on the route sheet or as assigned by the dispatcher and/or supervisor.
• Operate manual and/or automatic controls in accordance with Company safety policies and procedures to lift and load refuse, operate compactor and dispose of collected material at the designated facility.
• Courteously interact with all customers, dispatchers and others on a daily basis to ensure all customer routes are serviced in a timely and professional manner.
• Identify unsatisfactory waste containers and tag containers in accordance with applicable departmental procedures.
• Continuously monitor waste for evidence of unacceptable waste.
• Clean area around an accidental waste spill, ensuring adherence to all applicable safety standards and policies.
• Continuously monitor the condition of the vehicle to ensure it is operationally ready at all times to minimize down time; clean waste from the packer blade and truck body (where appropriate) on each disposal trip.
• Complete required route/productivity sheets, VCRs and other reports, as required.
• Follow all required safety policies and procedures.

• Delivers and installs furniture in customers' homes in a friendly, professional manner Contacts customers upon leaving Distribution Center to provide them with a two hour delivery time frame; contacts customer if changes in delivery time occur Contacts Dispatcher after each delivery, informs Dispatcher of product or customer issues Works in Distribution Center as needed Loads and unloads product utilizing proper material handling techniques and equipment to minimize damages Provides customer service with an emphasis on successful problem resolution and follows through to ensure the customer needs are met in a timely effective manner; communicates with customers regarding particular issues Examines and evaluates product for damages, documents reasons for product to be returned, notifies supervisor.

• Greet every customer using the dialogue script Provide customer service including arrival statement; determining airline drop-off, giving directions, assisting with luggage and thanking every customer Ensure shuttle interior is clean at all times and temperature is appropriate Obey traffic regulations, use defensive driving skills and drive with seatbelts fastened Operate radio in a professional manner using ten codes to keep base and other buses informed of traffic and location status Complete both pre and post inspection for damage and ensure that all equipment is in working order; notify manager of any maintenance issues, damage, and or safety hazards.

• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Checked packages and merchandise for damage and quickly notified vendors to request replacements.

• Conducted monthly, quarterly and yearly inventories of warehouse stock.
• Completed physical inventory counts each 6hrs
• Received incoming shipments and reviewed contents against purchase order for accuracy.
• Rotated stock by code and receiving date.
• Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
• Obtained and maintained proper delivery authorization and pickup documentation.

• Delivered customer orders to homes and places of business within established time frames.
• Interacted with customers and vendors in a friendly and timely manner.
• Transported freight from origin to destination in a safe and timely manner.
• Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
• Unloaded, picked, staged and loaded products for shipping.
• Reported inventory balances and cycle counts in both the ERP and WMS systems.

• Completed a daily pre-trip inspection checklist before first delivery of the day.
• Selected the most efficient routes in compliance with delivery instructions and fuel policy.
• Established long-term customer relationships through prompt and courteous service.
• Operated motor vehicles in a safe and efficient manner.
• Verified sales orders before loading and unloading merchandise.
• Pulled customer tickets to fulfill orders.