He'Leigh Clark
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse
Broward Health Medical Center
02.2023 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
Nurse Extern
Broward Health Medical Center
06.2022 - 02.2023
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Recorded vital signs and intake and output of patients and documented information in Cerner
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
Referral Specialist/Manager
Amicus Medical Centers
11.2016 - 07.2022
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
Server
Hillstone Restaurant Group
03.2016 - 11.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Referral Coordinator
Amicus Medical Centers
04.2015 - 12.2015
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Office Manager
TNT Media
11.2013 - 03.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Server
Loews Miami Beach Hotel
11.2012 - 11.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Streamlined food and beverage delivery by efficiently coordinating with kitchen staff.
- Assisted in training new team members, fostering a positive work atmosphere.
- Sustained an upbeat attitude in high-pressure situations, contributing to a positive workplace culture.
Education
Associate of Science - Nursing
Broward College
Davie, FL2022
Associate of Arts -
Broward College
Davie, FL2011
High School Diploma -
Hollywood Hills High School
Hollywood, FL2009
Skills
- Patient Management
- Emergency Response
- Strong Clinical Judgment
- Precepting
Certification
- BLS- Basic Life Support
- ACLS- Advanced Cardiac Life Support
Timeline
Registered Nurse
Broward Health Medical Center
02.2023 - Current
Nurse Extern
Broward Health Medical Center
06.2022 - 02.2023
Referral Specialist/Manager
Amicus Medical Centers
11.2016 - 07.2022
Server
Hillstone Restaurant Group
03.2016 - 11.2016
Referral Coordinator
Amicus Medical Centers
04.2015 - 12.2015
Office Manager
TNT Media
11.2013 - 03.2015
Server
Loews Miami Beach Hotel
11.2012 - 11.2013
Associate of Science - Nursing
Broward College
Associate of Arts -
Broward College
High School Diploma -
Hollywood Hills High School
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