Helem Hernandez Gonzalez
Tampa,FL
Summary
Detail oriented banker/member advocate with a background in language services. Managed a wide variety of accounts within the branch and gained valuable knowledge and experience handling special accounts and requests pertaining to special accounts. Excellent communication skills and an empathetic nature. Dedicated team member with experience in fast pace work settings and exceptional time management skills. Proficient in microsoft office and all systems used in the branch.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Advocate
Suncoast Credit Union
07.2022 - Current
- Gained thorough experience assisting members with a variety of accounts including Fiduciary, Business, Retirement and other types of accounts.
- Promoted a positive work environment through teamwork, open communication, and excellent customer service skills.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
- Developed strong relationships with members by providing personalized support and assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Spanish Medical Interpreter
The ProCare
11.2021 - 07.2022
- Traveled to different locations across the Tampa Bay area and surrounding cities to provide onsite Medical Interpretation.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
Spanish Interpreter
Voiance Language Services
06.2021 - 11.2021
- Assisted a variety of clients from Law enforcement to medical insurance agents to health care staff.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05.2024
High School Diploma -
Missionary Christian School of Tampa
Tampa, FL05.2021
Skills
- Customer Service
- Creative Thinking
- Products and Services Knowledge
- Consumer Banking
- Risk management policies
- Regulatory Compliance
- Account openings
- Account updating
- Due diligence
- Legal standards
Accomplishments
- Surpassed all competency levels pertaining to the member advocate position and demonstrated proficiency within the first 2 years in the company.
Certification
- Spanish Interpreter, Voiance Language Solutions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Advocate
Suncoast Credit Union
07.2022 - Current
Spanish Medical Interpreter
The ProCare
11.2021 - 07.2022
Spanish Interpreter
Voiance Language Services
06.2021 - 11.2021
Associate of Arts - Psychology
Hillsborough Community College
High School Diploma -
Missionary Christian School of Tampa
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