Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helem Llamas

Manitowoc

Summary

Dynamic and results-oriented professional with extensive experience in back-office operations and customer service, notably at Sierra and Walmart . Excelled in team management and sales technique training, enhancing team performance significantly. Skilled in inventory management and customer relationship building, with a proven track record of improving operational efficiency and customer satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Backroom Coordinator

Sierra
12.2024 - 02.2025
  • Supervised processing of orders, order tracking and delivery of goods
  • Managed back-office sales team through coaching and sales technique training.
  • Performed database management and analysis of business functions and processes.
  • Maintained inventory for back-office supplies, computers and work-stations.

Cashier

Walmart
03.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Waitress

Karuwaa
11.2022 - 02.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Herriman High School
Herriman, UT
06.2022

Skills

  • Shipping and receiving
  • Sales floor support
  • Warehouse operations
  • Pallet jack operation
  • Stock rotation
  • Delivery management
  • Customer service
  • Loading and unloading
  • Receiving experience
  • Order picking
  • Product sorting
  • Product labeling
  • Return processing expertise
  • Return processing
  • Sales floor replenishment
  • Promotional display building
  • Barcode scanning
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Backroom Coordinator

Sierra
12.2024 - 02.2025

Cashier

Walmart
03.2023 - 07.2024

Waitress

Karuwaa
11.2022 - 02.2023

Herriman High School

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Helem Llamas