Helen Abreu
Navarre,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Training Database Assistant
Structural Group
Remote
04.2022 - 09.2023
- Managed and monitored installed systems and infrastructure.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
Solider and Family Readiness Coordinator
US Army
Fayetteville, NC
08.2018 - 01.2022
- Managed company level family readiness representatives
- Coordinated weekly meetings to plan large scale events for service members and families
- Identified unique problems and/or needs of families within organization and assisted with resourcing for direct support
- Handled 20+ calls per day to address inquiries and concerns
Client Service Professional
H&R Block
New Brunswick, NJ
02.2012 - 04.2013
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Sociology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2014
Skills
- Database Administration
- Document Management
- Data Entry Accuracy
- Quality Control
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Training Database Assistant
Structural Group
04.2022 - 09.2023
Solider and Family Readiness Coordinator
US Army
08.2018 - 01.2022
Client Service Professional
H&R Block
02.2012 - 04.2013
Bachelor of Arts - Sociology
Rutgers, The State University of New Jersey