Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Abreu

Navarre,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Training Database Assistant

Structural Group
04.2022 - 09.2023
  • Managed and monitored installed systems and infrastructure.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.

Solider and Family Readiness Coordinator

US Army
08.2018 - 01.2022
  • Managed company level family readiness representatives
  • Coordinated weekly meetings to plan large scale events for service members and families
  • Identified unique problems and/or needs of families within organization and assisted with resourcing for direct support
  • Handled 20+ calls per day to address inquiries and concerns

Client Service Professional

H&R Block
02.2012 - 04.2013
  • Participated in regular trainings and workshops to keep up-to-date on all company products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Kept meticulous records of all client conversations, implementing new data into computer system each day.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - Sociology

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2014

Skills

  • Database Administration
  • Document Management
  • Data Entry Accuracy
  • Quality Control
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Training Database Assistant

Structural Group
04.2022 - 09.2023

Solider and Family Readiness Coordinator

US Army
08.2018 - 01.2022

Client Service Professional

H&R Block
02.2012 - 04.2013

Bachelor of Arts - Sociology

Rutgers, The State University of New Jersey

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Helen Abreu