Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Agee

Abilene

Summary

Administrative professional with extensive experience in managing office tasks, optimizing workflows, and providing top-notch support to executives. Known for strong focus on teamwork and achieving results, adaptable to changing needs, and trusted by colleagues. Proficient in scheduling, document management, and communication, with reliable and detail-oriented nature.

Overview

12
12
years of professional experience

Work History

Administrative Specialist

Texas Workforce
08.2024 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
  • Handled incoming and outgoing mail.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Customer Service Advocate

Blue Cross Blue Shield of Texas
01.2024 - 07.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Billing Specialist

Abilene Eye Institute
10.2023 - 01.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Increased revenue retention by setting up follow-up system for outstanding payments.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.

Receiving/Inventory Specialist

Fiocchi of America
06.2020 - 08.2023
  • Keep financial records of transactions on a daily basis at two factory locations
  • Completed physical inventory counts each month.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
  • Implemented returns processing system that expedited restocking of returned goods and minimized losses.

Production Technician

Metalsa (Ford Assembly)
01.2019 - 01.2020
  • Operated robots that created the frames for Ford F150
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Lubricated and cleaned parts to perform routine maintenance on production equipment.

Production Coordinator

United Built Homes
12.2012 - 05.2019
  • Process applications for new home builds, deed transfers, credit approvals
  • Marketing for company owned homes that were foreclosed on
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Created and maintained detailed reports and schedules of all production tasks.
  • Assisted with budgeting and accounting of production-related tasks.
  • Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
  • Liaised with production manager, suppliers and vendors to support production needs.
  • Contributed to successful project completion by effectively managing resources and budgets.
  • Facilitated team meetings to discuss progress and address any issues, fostering collaborative work environment.
  • Negotiated timelines with clients, ensuring realistic expectations and satisfactory delivery schedules.

Education

Kentucky School of Financial Education -

Kentucky School of Financial Education
Louisville, Kentucky
01.1992

High School -

East Hardin High School
Glendale, Kentucky
01.1989

Skills

  • Liability claims
  • Diverse knowledge
  • Customer relations
  • Call center experience
  • Billing systems and software
  • Inventory control
  • Insurance verification

Timeline

Administrative Specialist

Texas Workforce
08.2024 - Current

Customer Service Advocate

Blue Cross Blue Shield of Texas
01.2024 - 07.2024

Billing Specialist

Abilene Eye Institute
10.2023 - 01.2024

Receiving/Inventory Specialist

Fiocchi of America
06.2020 - 08.2023

Production Technician

Metalsa (Ford Assembly)
01.2019 - 01.2020

Production Coordinator

United Built Homes
12.2012 - 05.2019

Kentucky School of Financial Education -

Kentucky School of Financial Education

High School -

East Hardin High School

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Helen Agee