HELEN AJATITON

Dedicated and customer-oriented professional with over 5 years of experience in customer service roles, seeking a remote Customer Representative position. Proven ability to handle customer inquiries, resolve issues efficiently, and provide exceptional support. Strong communication, problem-solving, and multitasking skills, with a commitment to delivering high-quality service in a remote work environment.

• Manage high volume of customer inquiries via phone, email, and chat in a remote setting.
• Resolve customer issues promptly and accurately, ensuring a high level of customer satisfaction.
• Maintain comprehensive knowledge of products and services to provide informed assistance.
• Utilize CRM software to track and document customer interactions and resolutions.
• Collaborate with team members and other departments to address complex issues.

• Resolved customer complaints promptly and efficiently.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Identified opportunities for upselling additional products or services based on customer needs.