Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Amadio

Deer Park,TX

Summary

Dynamic professional with a proven track record at JSW Steel USA, enhancing operational efficiency through process improvement and crisis management. Expert in client relationship management and employee training, I excel in driving team performance and achieving strategic goals. Skilled in quality assurance, I consistently deliver exceptional results in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Beauty Expert

Luminess Cosmetics LLC
Stafford, TX
11.2022 - 02.2025
  • Evaluated customer skin to determine unique conditions and skin type.
  • Assisted in the development of new product lines, including researching customer preferences and trends.
  • Collected payment from customers and scheduled next appointments.
  • Answered store and merchandise questions and led customers to wanted items.
  • Resolved customer complaints regarding service or product issues in a timely manner.
  • Attended trade shows and seminars to stay updated on new techniques in the industry.
  • Provided beauty consultations and recommended appropriate products to customers.
  • Handled returns and exchanges according to company policies.
  • Collaborated with design teams on creating visuals for advertising campaigns.
  • Recommended, selected and located merchandise based on customer desires.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Described merchandise and explained use, operation and care.
  • Conducted skin analysis tests with clients to determine their individual needs.

Operations Coordinator

JSW Steel USA
Baytown, TX
03.2006 - 09.2019
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Sourced vendors for cost-effective materials needed for production.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
  • Performed quality assurance checks on products prior to shipment.
  • Managed communications between departments to ensure efficient operations.
  • Conducted training sessions for new employees on operational procedures.
  • Assisted with the organization and execution of operational processes.
  • Led team of 350 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Created documentation outlining operating instructions for staff members.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Monitored employee performance evaluation processes, ensuring timely completion and feedback delivery.
  • Coordinated employee benefits programs, including health insurance, retirement plans, and leave policies.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Created payroll-related reports for pension plans, insurance, and other benefits.
  • Prepared end-of-period payroll tax returns.

Sales Manager

Jevic Transportation
Pasadena, TX
10.1999 - 02.2005
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Directed and coordinated products, services and sales activities.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Supported sales team members to drive growth and development.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Education

High School Diploma -

Ross S Sterling
Baytown, TX
08-1983

Skills

  • Skin analysis
  • Product recommendations
  • Beauty consultations
  • Customer service
  • Visual merchandising
  • Trend analysis
  • Sales strategy
  • Product knowledge
  • Client relationship management
  • Team development
  • Operational efficiency
  • Customer engagement
  • Project management
  • Vendor negotiation
  • Supply chain management
  • Employee training
  • Quality assurance
  • Process improvement
  • Team collaboration
  • Crisis management
  • Conflict resolution
  • Performance evaluation
  • Time management
  • Employee database management
  • Training management
  • Administrative management
  • Process implementation
  • Forecasting
  • Quality assurance and control
  • Payroll administration

Timeline

Beauty Expert

Luminess Cosmetics LLC
11.2022 - 02.2025

Operations Coordinator

JSW Steel USA
03.2006 - 09.2019

Sales Manager

Jevic Transportation
10.1999 - 02.2005

High School Diploma -

Ross S Sterling

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Helen Amadio