Summary
Overview
Work History
Education
Skills
Timeline
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Helen Baez-O'Brien

Katonah,NY

Summary

Energetic Community Liaison bringing 9 years of community contribution to fulfill Marketing role. Strong academic background in Therapeutic Recreation and Psychology with foundation in local community resources. Highly skilled in public speaking with aptitude for event coordination and community networking.

Overview

9
9
years of professional experience

Work History

Director of Community Outreach

FirstLight HomeCare
04.2024 - Current
  • Enhanced community engagement by developing and implementing strategic outreach programs.
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Monitored program effectiveness using data-driven analysis, making strategic adjustments as needed to maximize impact.
  • Delivered presentations at conferences and workshops, showcasing organizational successes and best practices in community relations.
  • Served as a liaison between the organization and various stakeholders, ensuring clear communication and alignment of goals.
  • Established strong partnerships with local organizations, promoting collaboration for mutual benefit.
  • Enhanced community engagement by developing and implementing strategic outreach initiatives.

Community Liaison

The Paramount At Somers Nursing And Rehabilitation
10.2023 - 01.2024
  • Delivered presentations at conferences and meetings, showcasing the organization''s achievements in addressing community needs.
  • Improved community participation in programs by creating targeted outreach strategies tailored to specific demographics.
  • Enhanced community engagement by organizing and leading educational events and workshops.
  • Provided support to individuals seeking assistance, connecting them with appropriate services and resources within the community.
  • Established an extensive network of contacts within the community, promoting collaboration across sectors for mutual benefit.
  • Monitored the progress of outreach initiatives regularly, adjusting strategies as needed to optimize outcomes continuously.
  • Maintained detailed records of outreach activities, providing valuable data for future planning and performance evaluations.
  • Strengthened relationships with local organizations through regular communication and collaborative initiatives.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Connected individuals with available and relevant resources.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Created and implemented community-based programs to improve education or fill specific needs.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Facilitated community outreach to expand participation and support.

Director of Therapeutic Recreation

Adira At Riverside
11.2017 - 10.2023
  • Ensured compliance with regulatory requirements pertaining to the provision of recreational therapy services within healthcare settings.
  • Developed annual goals for the Therapeutic Recreation Department aligning with organizational objectives.
  • Designed innovative recreational therapy interventions utilizing evidence-based practices to improve patient outcomes.
  • Developed strong relationships with patients, families, and interdisciplinary team members to ensure effective communication and collaboration in care plans.
  • Collaborated with external community organizations to expand available resources and opportunities for patients within the therapeutic recreation program.
  • Coordinated special events and outings for patients, promoting social interaction and community integration.
  • Improved overall patient satisfaction by providing a diverse range of engaging recreational activities.
  • Enhanced patient well-being by creating and implementing personalized therapeutic recreation programs.
  • Evaluated individual patient progress and adjusted therapeutic interventions accordingly for optimal results.
  • Created an environment that fostered open communication between patients, families, staff members regarding feedback on recreational therapy services offered.
  • Mentored and supervised a team of therapeutic recreation staff, fostering professional development and improving program delivery.
  • Evaluated effectiveness of current programming using objective data collection methods like surveys or questionnaires.
  • Increased volunteer involvement in therapeutic recreation programs by developing an effective recruitment strategy.
  • Communicated effectively with residents, staff and community members by actively listening, offering respect, and being positive.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Marketer

Sprain Brook Manor
09.2015 - 10.2023
  • Established relationships with key stakeholders, enabling more efficient coordination of services within the community.
  • Facilitated open lines of communication between the organization and the community, fostering strong relationships.
  • Conducted research on community needs, informing program development and decision making processes.
  • Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
  • Strengthened community partnerships by organizing and attending collaborative events.
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing family and patient needs.

Education

Bachelor of Science - Therapeutic Recreation/ Psychology

Herbert H Lehman College

Skills

  • Hospice Education
  • Public Speaking
  • Medical facility knowledge
  • Community Networking
  • Community resource knowledge
  • Community Partnerships
  • Cross-cultural understanding
  • Maintaining Updated Records
  • Individual and Community Advocacy
  • Service Providers Liaising
  • Relationship Building
  • Time Management
  • Reliability
  • Goal Setting
  • Team Collaboration
  • Adaptability and Flexibility
  • Community Outreach
  • Organizational Skills
  • Community Events Management
  • MS Office
  • Reasoning ability
  • Analytical Thinking
  • CPR and First Aid
  • Effective Communication
  • Administration and management
  • Attention to Detail
  • Professionalism
  • Schedule Coordination
  • Decision-Making
  • Health Fair Participation
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Professional Demeanor
  • Problem-Solving
  • Team building
  • HIPAA Guidelines
  • Self Motivation
  • Active Listening

Timeline

Director of Community Outreach

FirstLight HomeCare
04.2024 - Current

Community Liaison

The Paramount At Somers Nursing And Rehabilitation
10.2023 - 01.2024

Director of Therapeutic Recreation

Adira At Riverside
11.2017 - 10.2023

Marketer

Sprain Brook Manor
09.2015 - 10.2023

Bachelor of Science - Therapeutic Recreation/ Psychology

Herbert H Lehman College

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Helen Baez-O'Brien