Helen Bahena
Santa Ana,CA
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Operations/HR Manager
Absolute Debt Relief
08.2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Contract Loan Processer
Self-employeed
02.2018 - Current
- Handled a pipeline of 40-60 loans on a monthly average.
- Trained Processing Assistants/Loan Processors
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Office Manager
RESIDENTIAL SUPPORT GROUP
06.2016 - 02.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Store Manager
SUNGLASS HUT
06.2015 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Michael Kors
05.2014 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching to drive professional development.
- Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
Education
High School Diploma -
SEGERSTROM HIGH SCHOOL
07.2009
Skills
- Employee Retention
- Performance Management
- Background Checks
- Compliance
- Operations Management
- Customer Relations
- Data Entry
References
- Name: Chayson Descisciolo, Position:Loan Officer,
Phone Number: (714)-225-4606
- Name: Phil Clay, Position: Loan Officer, Phone Number:(949)-547-4911
- Name: Bryant Ta, Position: Sales Supervisor,
Phone Number:(760)-880-1842
Timeline
Operations/HR Manager
Absolute Debt Relief
08.2024 - Current
Contract Loan Processer
Self-employeed
02.2018 - Current
Office Manager
RESIDENTIAL SUPPORT GROUP
06.2016 - 02.2018
Store Manager
SUNGLASS HUT
06.2015 - 07.2016
Assistant Store Manager
Michael Kors
05.2014 - 06.2015
High School Diploma -
SEGERSTROM HIGH SCHOOL
Similar Profiles
Mike JangMike Jang
Loan/Debt Consultant at Absolute Debt ReliefLoan/Debt Consultant at Absolute Debt Relief
Dennis HaldermanDennis Halderman
Enrollment specialist at Turbo Debt / National Debt ReliefEnrollment specialist at Turbo Debt / National Debt Relief
Mandy BurrMandy Burr
Negotiations Manager & Customer Retention Rep at Inland Debt Management & Honest Debt ReliefNegotiations Manager & Customer Retention Rep at Inland Debt Management & Honest Debt Relief
Diana SandovalDiana Sandoval
Laboratory Technician at QEDLaboratory Technician at QED
Eric MendozaEric Mendoza
Server at Jazz KitchenServer at Jazz Kitchen