Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Baumer

Hickory,NC

Summary

Accomplished Manager with extensive experience in food service industry, as well as bartending. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. I believe that we are only as great as the people with work with and for, and never to expect something out of someone that I would not do myself.

Overview

10
10
years of professional experience

Work History

Restaurant Front of House Manager

Mellow Mushroom
01.2023 - 03.2023
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Regained lacking trust in the environment due to lack of staff acknowledgement and respect.

Assistant Manager

HOA
03.2013 - 10.2022
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Enhanced memory of calculations in order to keep product and demand situated.

Education

High School Diploma -

CVCC
Hickory
07.2016

Skills

  • Inventory Accuracy
  • Guest Flow
  • Sanitizing Requirements
  • Payment Processing
  • Hospitality engagement
  • Restaurant Operation
  • Schedule Crew Members
  • Shipment Preparation
  • Loss Prevention Strategies
  • Preventive Maintenance
  • Quality Improvement Leadership
  • Staff Management
  • Performance Monitoring
  • Quality Control
  • Operational Standards
  • Checking Lines
  • FDA Compliance
  • Menu Pricing and Writing
  • Corporate Regulations
  • Team Oversight
  • Monetary Transactions
  • Margin Goals

Timeline

Restaurant Front of House Manager

Mellow Mushroom
01.2023 - 03.2023

Assistant Manager

HOA
03.2013 - 10.2022

High School Diploma -

CVCC
Helen Baumer