Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Berner

Miami,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

25
25
years of professional experience

Work History

Housekeeper

Miami ISD
12.2021 - 05.2023
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned, stocked and sanitized restrooms to prepare facilities for student and guest use in an immaculate, safe environment that reflected well on my employer.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained cleanliness of restrooms through washing down and properly sanitizing all walls, floors, toilets, sinks, mirrors, and waste receptacles.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout school campus.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Operated buffers and burnishers to clean and polish floors.

Habilitation Training Specialist

MPower
02.2019 - 06.2021
  • Maintained records and case files detailing clients' personal and eligibility information, including services provided and any relevant correspondence.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Implemented activities and training in accordance with clients Care Plans and Individual Plans.
  • Assist with orientation for clients in the program and assessment of needs.
  • Assist in development of activity schedule.
  • Maintain daily progress notes and attendance.
  • Transport clients to and from activities.
  • Monitor and develop supplies for project activities, office supplies and clients' needs.
  • Cooperate with variable duty requirements in accordance with program and clients needs.

Cashier

Crossroads Market
09.2010 - 01.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Ultrasound Therapist

Albracht Chiropractic Of Pampa
10.2007 - 05.2008
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Performed ultrasound therapy
  • Showed patients to examination rooms and prepared them for the physician.


Cashier

Crossroads Market
03.2004 - 05.2005
  • Same responsibilities as listed above at Crossroads Market

Customer Service Representative

AT&T
05.2000 - 06.2001
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

Tax Preparer Assistant

Gibson's Bookkeeping
10.1998 - 06.1999
  • typed W-2 forms
  • Answered phone calls, took messages, and transferred to appropriate individual.
  • Filed copies of clients tax returns

Education

High School Diploma -

Valley Mills High School
Valley Mills, TX
05.1998

Skills

  • Customer Service
  • Active Listening
  • Leadership Training
  • Assess Needs
  • Billing Support
  • Telephone Etiquette
  • clinical services
  • empathetic
  • Conflict Resolution
  • Call Center Operations
  • Clerical Support
  • Professional Telephone Demeanor

Timeline

Housekeeper

Miami ISD
12.2021 - 05.2023

Habilitation Training Specialist

MPower
02.2019 - 06.2021

Cashier

Crossroads Market
09.2010 - 01.2011

Ultrasound Therapist

Albracht Chiropractic Of Pampa
10.2007 - 05.2008

Cashier

Crossroads Market
03.2004 - 05.2005

Customer Service Representative

AT&T
05.2000 - 06.2001

Tax Preparer Assistant

Gibson's Bookkeeping
10.1998 - 06.1999

High School Diploma -

Valley Mills High School

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Helen Berner