Helen Boyser
Virginia Beach,VA
Summary
Results-driven POS Sr. Analyst with over 22 years of experience in configuring, troubleshooting, and maintaining Point of Sale systems. Skilled in identifying technical issues and implementing effective solutions to improve operational efficiency.
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Application Analyst - POS Operations Manager
Coast Guard Community Services
01.2015 - Current
- Acting as technical subject matter expert on Request for Proposal Committees and various projects- EMV implementation, ERP review and implementation.
- Collaborate daily with cross-functional teams to complete tasks showing great written and oral communication skills
- Streamlined application processes by identifying inefficiencies and implementing improvements.
- Developed comprehensive training materials for internal staff as well as external clients, promoting efficient use of company applications.
- Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines,demonstrating strong organizational and time management skills
- Coordinated with vendor partners on application development projects, ensuring seamless integration with existing systems infrastructure.
- Enhanced user experience for clients through regular updates and maintenance of applications.
- Evaluated emerging technologies for potential application integration, staying current on industry trends and advancements.
- Facilitated successful migration of legacy applications onto modern platforms without disrupting business operations or end-user experiences.
- Presented progress reports and project updates to stakeholders, facilitating clear communication across all levels of the organization.
- Implemented security measures to protect sensitive data in line with industry best practices and regulatory compliance standards.
- Achieved cost savings by identifying redundancies in application processes and proposing more streamlined approaches. Resulting in over $200,000 recovery in 2023.
- Conducted comprehensive testing of new software releases, ensuring error-free deployment and user satisfaction.
- Performing internal system acceptance to deliver well-tested enhancements and meeting business requirements
- Performed data recovery for daily payment processing and reconciliation
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
POS Lead/ Help Desk Manager
Coast Guard Community Services
01.2004 - 01.2014
- Managed Helpdesk for all POS/Store Support issues over 25 per day with 90 % same day resolution.
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Installed various applications through multiple automated tools - Kaseya, VNC, Omega, PC Anywhere
- Managed Change Management and Asset requests using Track- It Software
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
- Performed data recovery for daily payment processing and reconciliation
- Performed Progress database purges for database optimization.
- Assisted employees with resolving network problems at remote locations.
- Provided Tier II IT support to non-technical internal users through desk side support services.
- Created support documentation that enabled users to find resolutions to questions without intervention from support team.
- Acted as main point of contact for over 10 third-party applicants and handled over 6000 annual assistance calls.
- Streamlined help desk operations for increased efficiency and faster response times.
- Established effective communication channels between the help desk team and other departments for seamless collaboration.
- Coordinated software updates and hardware upgrades with minimal disruption to end-users'' daily activities.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
Network Technician / Helpdesk
Coast Guard Community Services
01.2002 - 01.2004
- Perform system upgrades and Windows patching
- Install and troubleshoot printers and additional hardware
- Run patch cables
- Support all end users and answer helpdesk calls
- Build laptops and desktops.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed system patches, service packs, hot fixes and new security configurations.
- Installed patches and performed backups, system builds and image updates.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Configured, monitored and maintained email applications and virus protection software.
- Assigned application access, security roles and permissions.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Associate of Applied Science - Computer and Information Sciences
ECPI University
Virginia Beach, VASkills
- Great knowledge of encryption flow
- Change Management Experience
- Microsoft Office
- PCI/DSS standards
- Data recovery
- Vendor Management
- Customer relations
- SDLC
- Deployment and Implementation
- User Acceptance testing & documentation
- Strong Communication Skills
- Expert Problem Solving
Certification
Comptia Security + expires June 2027
Personal Information
Title: POS Engineer
Timeline
Sr. Application Analyst - POS Operations Manager
Coast Guard Community Services
01.2015 - Current
POS Lead/ Help Desk Manager
Coast Guard Community Services
01.2004 - 01.2014
Network Technician / Helpdesk
Coast Guard Community Services
01.2002 - 01.2004
Associate of Applied Science - Computer and Information Sciences
ECPI University
Similar Profiles
Keyvona SlaughterKeyvona Slaughter
Behavior Health Technician at Gulf Coast Jewish Family Community Services, GCJFCSBehavior Health Technician at Gulf Coast Jewish Family Community Services, GCJFCS
PARRIS GAINESPARRIS GAINES
In Home Caregiver at Gulf Coast Community Health ServicesIn Home Caregiver at Gulf Coast Community Health Services
Danielle BlevinsDanielle Blevins
Mental Health Technician at Gulf Coast Jewish Family Community Services, GCJFCSMental Health Technician at Gulf Coast Jewish Family Community Services, GCJFCS
Aran WalkerAran Walker
Assistant Manager at United States Naval ServiceAssistant Manager at United States Naval Service
Carlos CabralCarlos Cabral
Sales Coordinator - Drayage at Bay Integrated Logistics Inc.Sales Coordinator - Drayage at Bay Integrated Logistics Inc.