Helen Brailey
Grass Valley,CA
Summary
Client focused Senior Project Manager and people leader with proven experience in successfully delivering projects overseeing multiple tasks and employees. Highly motivated and hard-working, with experience in delivering complex projects across the scientific, government and commerical teams during 20-years’ cross-sector experience. Collaborative leader with dedication to bringing groups together and building relationships for engaged and driven project results.
Overview
22
22
years of professional experience
Work History
Manager, Client Services
Thermo Fisher Scientific
01.2022 - Current
- Led and motivated a team of Project managers delivering cold chain solutions for key BioPharma clients, to be engaged and focused on the clients' needs.
- Responsible for recruiting, onboarding, training and maintaining the team.
- Provided professional and high level of client support during escalations/complaints about servicing, seeking and listening to client feedback and shaping a plan to resolve their issues.
- Working on special cross cutting projects to improve processes and performance of the department as a whole (Continuous Improvement (PPI), SOP updates, cross cutting training).
- Continued high level oversight of Key accounts to the business and supporting decision making of the team and their project portfolio.
- Worked with operations to develop a site wide prioritization strategy with cost and quality at its core.
- Leading client QBRs - creating, tracking and reporting out on KPIs to our client’s business leads
Senior Project Manager
Thermo Fisher Scientific
01.2021 - 12.2021
- Managing a portfolio of the business’ most complex clients in their cold chain, clinical trial and kitting needs
- Responsible for Batch Record writing and Just-in-Time time execution, organizing global shipping logistics and leading all client communication
- Coordinated cross-functional teams to determine timely delivery and compliance of project and quality requirements.
- Meticulously managed project invoicing to sure that over $500k/month revenue is accurately tracked and invoiced correctly
- Onboarding new clients and setting expectations and training them in our site processes and procedures
- Invested and developed relationships with key customers and operational teams to meet joint objectives and work collaboratively to exceed clients’ expectations.
Account Manager
Intellor Group
01.2019 - 01.2020
- Offering audio/virtual conferencing solutions for a wide portfolio of clients linking their client requirements with our solutions, including working with cross-functional teams to create novel, tailored approaches to meet their requirements
- Onboard, train and support new customers (commercial, government and NGO sectors) in their adoption of our services during a time of exponential growth during the early months of COVID. Developed open communication and customer touch-point plans to guide through the customers’ lifecycle of our services.
- Provided customer support for complaint resolution and issue escalation,
- Project management of non-standard or highly complex events, and designing a project management system for use by the rest of the team.
Senior Marine Environmental Advisor
Environment Agency-Gov UK
01.2002 - 01.2015
- Senior specialist for the organization (12,000 people) and led their interface with UK marine planning systems
- Administered the organization’s implementation of new environmental legislation, including writing user guidance for software and process delivery, and planning and delivering internal training
- Managed projects to support government decision-making, including task that required leading a team from other government agencies and coordinating project budget streams to provide advice to central government
- Developed and launched internal strategy, to coordinate, prioritize and communicate all organization’s marine work, including organizing a parliamentary launch with Ministers and key partner organizations and designing a reporting system and KPI dashboard.
- Supported the delivery of European Union (EU) Directives and environmental objects through technical input and data analysis, as well as providing support for the study and steering groups.
Education
Master of Science - Applied Marine Science
Plymouth University
Plymouth, UK2001
Bachelor of Science - Marine Biology and Physical Oceanography
University of Wales
Bangor, Wales, UK2000
Skills
- Project management - leading complex multi-million$ projects
- Client facing
- Risk and issue tracking
- People leader and strong, supportive collaborator
- Staff Training, coaching and mentoring
- Cross functional and multi-level communication
- Data collection, analysis and management, (eg Word, Excel, Smartsheet, Teams, Jira, Project)
- CRM software use (Salesforce and Zoho CRM)
- Applying data for use in decision making
- Quality driven and proficient in Quality Management Software (e,g, Trackwise,)
Timeline
Manager, Client Services
Thermo Fisher Scientific
01.2022 - Current
Senior Project Manager
Thermo Fisher Scientific
01.2021 - 12.2021
Account Manager
Intellor Group
01.2019 - 01.2020
Senior Marine Environmental Advisor
Environment Agency-Gov UK
01.2002 - 01.2015
Master of Science - Applied Marine Science
Plymouth University
Bachelor of Science - Marine Biology and Physical Oceanography
University of Wales
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