Helen Brown
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. A strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist/Attendant/Records Clerk
Kipp Minnesota
10.2021 - 10.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Field Representative
East Side Neighborhood Services
02.2017 - 10.2021
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Connected with customers to assess satisfaction and resolve service issues.
- Completed paperwork in full, on time and with high accuracy.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
Medical Receptionist
PDR Network
09.2015 - 01.2017
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Receptionist
PTOSI
10.2005 - 10.2015
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
South East High
Springfield, Ill05-1974
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- File Organization
- Front Office Management
Timeline
Front Desk Receptionist/Attendant/Records Clerk
Kipp Minnesota
10.2021 - 10.2024
Field Representative
East Side Neighborhood Services
02.2017 - 10.2021
Medical Receptionist
PDR Network
09.2015 - 01.2017
Medical Receptionist
PTOSI
10.2005 - 10.2015
High School Diploma -
South East High
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