Summary
Overview
Work History
Education
Skills
Timeline

Helen Brown

North Las Vegas,NV

Summary

Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.

Detailed Assistant Store Manager well-known for creating eye-catching merchandise displays which boosted revenue. Reliable and dedicated with excellent interpersonal skills.

Professional Assistant Store Manager with seventeen years' experience in training and managing auto parts retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Dedicated and hardworking assistant manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Goal-driven Assistant Store Manager with seventeen-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

23
23
years of professional experience

Work History

Assistant manager

Advance Auto Parts
Las Vegas, Nevada
07.2020 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated leadership skills in managing projects from concept to completion.

Assistant Store Manager

O'Reilly Auto Parts
Las Vegas, NV
03.2010 - 03.2020
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Partnered with store manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Coached and developed store associates through formal and informal interactions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Mentored team on effective upselling and cross-selling techniques.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained 10 to 12 employees in inventory practices, POS systems and product knowledge, contributing to 50% increase in customer satisfaction ratings.

Commercial Manager

Auto Zone
Las Vegas, NV
02.2002 - 12.2009
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Increased overall team efficiency and productivity.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Managed day-to-day operations, including supervision and assignment delegation for six-member team.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Met with each associate to establish realistic monthly sales goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.

Education

High School Diploma -

Ed W Clark High School, Las Vegas, NV
06.1973

Skills

  • Stock management
  • POS systems operations
  • Sales techniques
  • Customer relations
  • Billing
  • Records management
  • Issue resolution
  • Merchandising
  • Driving business growth
  • Managing retail build outs
  • Team building

Timeline

Assistant manager - Advance Auto Parts
07.2020 - Current
Assistant Store Manager - O'Reilly Auto Parts
03.2010 - 03.2020
Commercial Manager - Auto Zone
02.2002 - 12.2009
Ed W Clark High School - High School Diploma,

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Helen Brown